Following Railway grievances helplines are being ✅ discontinued:

• 138 (for general complaints) (But Helpline Number “138” is used in Chennai Division serving Passengers in Medical Emergencies)
• 1072 (for accidents and safety)
• 9717630982 (for SMS complaints)
• 58888 / 138 (for clean my coach)
• 152210 (for vigilance)
• 1800111321 (for catering services)
• 182 also be discontinued from 01.04.2021

Menu of 139 Helpline (IVRS)

The Helpline 139 will be available in ✅ twelve languages. It will be based on ✅ IVRS (Interactive Voice Response System). Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call center executive by pressing *(asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.

Menu of 139 Helpline (IVRS) is as under:

• • For security & medical assistance, the passenger has to ✅ press 1, which connects immediately to a call center executive
  • For enquiry, the passenger has to ✅ press 2 and in the submenu, information regarding PNR Status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.
  • For catering complaints, the passenger has to ✅ press 3
  • For general complaints, the passenger has to ✅ press 4
  • For vigilance related complaints, the passenger has to ✅ press 5
  • For Parcel and Goods related queries, the passenger has to ✅ press 6
  • For IRCTC operated trains queries, the passenger has to ✅ press 7
  • For status of complaints, the passenger has to ✅ press 9
  • For talking to call center executive, passenger has to ✅ press * (asterisk)

Ministry of Railways has also launched Social Media campaign #OneRailOneHelpline 139 to inform and educate the passengers.