AIIMS New Delhi Customer Care

Control Room

• It is located in Room No. 12, Ground floor,
  Private ward Block, M.S. Office.
  • The contact No.s are – 011-26589279, 011-26593308
• Control Room functions round the clock, under the Dept. of Hospital
  Administration and managedby Duty Officers, who deal with any administrative problem, provide
  assistance and listen to public

  grievances with regard to patient care.

Enquiry Numbers

• Central Enquiry & Registration office is located just inside
  main entrance on Aurobindo Marg.
  • Telephone No.s of Central Enquiry- 011-26588500,
    011-26588900, 011-26588700 – (ext’n 4707)
  • Telephone No.s of IRCH Exchange- 011-26589172, 011-26589212
  • Telephone No.s of CTVS Exchange- 011-26589827,
    011-26589551, 011-26589894, 011-26588556,011-26588559,011-26588560, 011-26588561, 011-26588562
• L.E.D. Display scrolls, Guide maps, Display boards are installed at
  various strategic locations.Enquiry counters & help desks also exist in the OPD at various
  locations where one can enquire

  and seek help in case of any problem. Besides, there are Medical
  Social Services located

  in Room No. 9, Ground Floor, OPD, where MSSO/Social Guides are
  available for any help.

AIIMS Helplines

• Emergency numbers – 011-26594405, 011-26594706 ( round the clock)
• AIDS Helpline (Shubhchintak)- 011-26588333 (10.00 am to 5.00 pm
  Mon. to Fri.).
• ORBO (Organ Retrieval Banking Organisation)- 1060, 011-26588402,
  011-26588663
• Poison Information Centre- 011-26593677, 011-26589391, 011-26583282
  (round the clock)
• Eye Donation (National Eye Bank) – 011-26588500, 011-26588700 –
  (ext’, 3062, 3063), 265894761

Locations

• AIIMS Main Hospital is located at Ansari Nagar, in front of
  Safdarjung Hospital at the crossing ofRing Road and Aurobindo Marg. Main entrance is on Aurobindo Marg.

OPD Appointment Booking on Telephone

• 011-26589142 (Timing for OPD booking on this Telephone is from 8:00
  am to 4:00 pm (All Working Days)
• 9115444155 (Timing for OPD booking on this Telephone is from
  8:30-3:30 (Monday to Friday) and 8:30-2:30 (Saturdays)

“The appointment for new case is available for one month ( depending
upon the availability of OPD slots) from the date of applying for
appointment and for the follow-up, the appointment is available for
three months ( also depending upon the availability of OPD slots) from
the date of applying for the appointment”.

Mobile App: The AIIMS App has been removed from the Google Play store
due to issues with the app rendering it non-functional. Users who had
installed that app should remove it from their devices

For effective follow-up of post operative cardiac surgical patients at
CTVS -OPD services, dedicated Helpline & Whatsapp numbers:
9999635940, 9999635425 will be active from 2:00pm to 6:00pm on Monday,
Wednesday and Friday.

Note:- If appointments are not available on O.R.S portal , then please
do not call the call centre, as appointment through ORS portal and
phone is from same pool.