Axis Bank Customer Care No

Important Links

• Customer Service Information
• Block debit card
• Branch Locator/ ATM Locator
• Do not call registrty

Install App

SMS (56161600 or 8691000002)

NRI Customers- Please send the SMS request to 8691000002

Request	SMS Message
Customer ID	CustID to 56161600
Customer ID for Credit Card	CUSTIDCC XXXX (last 4 digits of CC) to 56161600
Balance Enquiry	BAL [account-number] Example: BAL 123
Last 3 transactions	MINI [account-number] Example: MINI 123
To download Mobile App	MBANK
To locate the nearest ATM	ATM <Pincode> Example: ATM 400025
To register for E-Statement	GREEN <Email Id> Example: GREEN <mention your email id>
On-Demand E-statement	ESTMT<last 5 digits of account number> <From Date> <To Date> – Dates in dd-mm-yyyy format
Update Email ID	UPDATEM<valid Email ID>
To get a Cheque Book*	CHQBK <Last 6 digit of a/c No.> Example: CHQBK 6XXXXX
Cheque Status Enquiry	CHQST <6 digit of Cheque No.> <Last 6 digit of the A/c No.>
Stop Cheque Request	STOPCHQ<6 digit of Cheque No.> <Last 6 digit of the A/c No.> <3 digit reason code>Reason Code 019 – Cheque Book lost 020 – Cheque Book mutilated 021 – Cheque Book stolen 022 – Cheque forged 023 – Cheque lost 018 – Cheque Book not received 016 – Others 017 – Wrong amount spelt
Prepaid Mobile Recharge	MOBILE < mobile number > < operator name > < amount > < last 6 digits of your axis bank acct no. >
Prepaid DTH Recharge	DTH < Customer ID > < operator name > < amount > < last 6 digits of acct no.>
Prepaid Data Card Recharge	DATA < Data card number > < operator > < amount > < last 6 digits of your axis bankacct no.>
Know your MMID (For IMPS transactions)	MMID
To update PAN number	PAN <Pan number>  < Customer ID >
BLOCKALL <Customer ID>	BLOCKALL 123456
BLOCKUPI <Customer ID>	BLOCKUPI 123456
BLOCKFC <last 4 digits of Forex Prepaid Card no.>	BLOCKFC 1234
BLOCKPC <last 4 digits of INR Prepaid Card no.>	BLOCKPC 1234
To know your Projected Average Balance	For Projected Average Monthly Balance SMS:PAMB < last 6 digits of AC no. >For Projected Average Quarterly Balance SMS:PAQB < last 6 digits of AC no. >For Projected Average Half Yearly Balance SMS:PHAB < last 6 digits of AC no. >
For more information visit SMS Banking Instruction

Download App

• SMS MBANK to 5676782 to receive the axis bank app download link
• BHIM Axis Pay UPI App
• Axis Ok

Report Unauthorized Transaction

• Report a fraud
• Report a dispute

Missed call service

• 9073919191 (to de-register from Axis Bank’s internal DNC – Do Not Call)
• 080-49336262 (Recharge mobile instantly)
• 7287999990 (To know your FASTag wallet balance)

For Fastag Queries

• Phone: 18004198585
• Email: etc.management@axisbank.com

NRI Phone Banking Numbers

Country	Contact Number
USA	1855 205 5577
UK	0808 178 5040
Singapore	800 1206 355
Canada	1855 436 0726
Australia	1800 153 861
Saudi Arabia	800 850 0000
Qatar	00 800 100 348
UAE	8000 3570 3218
(Non – Toll Free)	+91 40 67174100

Grievance Redressal

Channels available for customers to report grievance

Level : 1

• To Raise a Query / Request / Complaint by selecting specific Product & Issue type by Live Chat option.
• For grievance or if you want know the status of your existing complaint, call on 1800 419 0068 between
  8:00 a.m. to 8:00 p.m.
• You can also complain via Webform or can contact your nearest branch or loan centers.

Level : 2

• If you are not satisfied with the resolutions by level 1 you can write to the Nodal Officer
  • Mr. Caesar Pinto
    Axis Bank Ltd, NPC1,
    5th Floor, “Gigaplex”, Plot No
    I.T.5, MIDC, Airoli Knowledge,
    Park, Airoli, Navi Mumbai-400708.
    Email: nodal.officer@axisbank.com
    Ph. 080-61865200
    9.30 am to 5.30 pm Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)
• You can also download the Grievance Form and send it to the address mentioned on it.
• For Branch related complaints you can write to Circle Nodal Officer given below :-

Area of Operation	Centre	Nodal Officer of Axis Bank	Number / Email	Address
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu	Ahmedabad	Mr. Ankur Agarwal	079-40225106 Circlenodalofficer.Gujaratwest@axisbank.com	3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006.
Karnataka	Bangalore	Mr. T V R Prasad	080 – 68047212 Circlenodalofficer.Bangalore@axisbank.com	, No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001
Madhya Pradesh	Bhopal	Mr. D B Kiran	0755-4097920 Circlenodalofficer.Bhopal@axisbank.com	Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011
Odisha	Bhubaneswar	Mr. Satya Bhusan Rout	0674-2598912 Circlenodalofficer.Bhubaneshwar@axisbank.com	Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001.
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar	Chandigarh	Mr. Gurmeet Singh Bhatia	0172-4963038 Circlenodalofficer.Punjab@axisbank.com	Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002.
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands	Chennai	Mr. P. Devarajan	044-61372067 Circlenodalofficer.Chennai@axisbank.com	Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002.
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Dehradun	Mr. Varun Sarin	0135-6679991 Circlenodalofficer.Dehradun@axisbank.com	Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001.
North, North – West, West, South – West, New Delhi and South districts of Delhi	Delhi I	Mr. Sandeep Dam	0120-6210005 circlenodalofficer.delhi1@axisbank.com	Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304.
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	Delhi II (Haryana NCR)	Mr. Sandeep Dam	0120-6210005 Circlenodalofficer.delhi2@axisbank.com	Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304.
North – East, Central, Shahdara, East and South – East districts of Delhi	Delhi III	Mr. Sandeep Dam	0120-6210005 circlenodalofficer.delhi1@axisbank.com	Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304.
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura	Guwahati	Mr. Chanchal Bhattacharya	0361-2349978 Circlenodalofficer.Northeast@axisbank.com	Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005.
Andhra Pradesh and Telangana	Hyderabad	Mr. Kota Bhaskara Rao	040-47476602 Circlenodalofficer.Hyderabad@axisbank.com	Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034.
Rajasthan	Jaipur	Mr. Prasanta Roy Chowdhury	0141-4076752 Circlenodalofficer.Jaipur@axisbank.com	Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006.
Jammu and Kashmir	Jammu	Mr. Satvinder Singh Sandhu	0172-4341002 Circlenodalofficer.Panchkula@axisbank.com	S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112.
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Kanpur	Mr. Amit Agnihotri	0522-4503902 Circlenodalofficer.Lucknow@axisbank.com	, Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010.
West Bengal and Sikkim	Kolkata	Mr. Ajit Kumar Tripathy	033-22820210 Circlenodalofficer.Kolkata@axisbank.com	5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071.
Districts of Mumbai, Mumbai Suburban and Thane	Mumbai I	Mr. A V S Sarma	022-45051296 Circlenodalofficer.Mumbai@axisbank.com	3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa	Mumbai II	Mr. A V S Sarma	022-45051296 Circlenodalofficer.Mumbai@axisbank.com	3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
Bihar	Patna	Mr. Abhay Kumar Deepak	0612-2271041 Circlenodalofficer.Patna@axisbank.com	Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
Chattisgarh	Raipur	Mr. Byomaranjana Panda	0771-4002084 Circlenodalofficer.Raipur@axisbank.com	Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001.
Jharkhand	Ranchi	Mr. Abhay Kumar Deepak	0612-2271041 Circlenodalofficer.Patna@axisbank.com	Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).	Thiruvananthapuram	Mr. M S Satheesh	0484-4422089 Circlenodalofficer.Kerala@axisbank.com	Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala.

Level : 3

• If you are not satisfied with the level 2 response, you can connect Principal nodal officer
  • Mrs. Neeta Bhatt
    Senior Vice President
    Axis Bank Ltd. 4th Floor, Axis House,
    Wadia International Center,
    P.B. Marg, Worli, Mumbai – 400 025.
    Ph. 080-61865098
    Email- PNO@axisbank.com
    Timings: 9.30 am to 5.30 pm (Monday to Saturday, except second and fourth Saturdays and Bank Holidays)
• You can also download the Grievance Form and send it to the address mentioned on it

Address & Area of Operation of Banking Ombudsmen

International Overseas Branches

Representative Office

Name Axis Bank Limited,	Contact Details
Dubai	Office No.105, 1st Floor, Al Safa Business Centre, Plot No.318-883, Street No.19, PO Box.122504, Opp. Dubai Central Post Office, Karama Dubai, UAE Tel : +9714-3343688
Abu Dhabi	P O Box No.113498, Office No.1003, 10th Floor, Al Masaood Tower, Near Crowne Plaza, Hamdan Street, Abu Dhabi, UAE Tel : 00971-26281668
Sharjah	1312-1313, Al Hind Tower, Besides Qasba Canal, Al Qasba, Sharjah, UAE. Tel : 00971-65253330
Bangladesh	Laila Tower (5th Floor) 8, Gulshan Avenue, Gulshan – 1, Dhaka – 1212, Bangladesh Tel : 0088029853795

Overseas Branches Offices

Name Axis Bank Limited,	Contact Details
Singapore	9,Raffles Place, #48 – 01/02, Republic Plaza, Singapore – 048619 Tel : 0065-65719229
UK	1st Floor, 4 Chiswell Street, London. Post Code: EC1Y4UP Tel : 0044-2073972520
DIFC Branch	Axis Bank Limited, DIFC Branch, 28th Floor Unit no.2804, Tower 2, Al Fattan Currency House P.O.Box 506593, DIFC – Dubai UAE. Tel : +9714-373 5555
Axis Bank Limited, IFSC Banking Unit	Unit 403, 4th Floor, Hiranandani Signature, 13-B Zone-I, GIFT SEZ, GIFT City, Gandhinagar, Gujarat Post Code 382355 (India) Tel : 0091 7966745200

Overseas Banking Grievance Redressal

NRI Banking Grievance Redressal

Registered Office

Axis Bank Limited, ‘Trishul’
3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad – 380 006
Ph. 079-66306161
Fax : 079-26409321

Corporate Office

Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
Ph. 022-24252525/022-43252525
Fax : 022-24251800

Forms Center

• Indian Passport Helpline No. 1800 258 1800
• Visakhapatnam Passport Office Contact No. 0891-2745 747
• AIIMS New Delhi Customer Care No. 011-2658 8500
• FASTag Customer Care
• Priceline Flights Customer Care
• com Customer Care No. 000 800 040 1723
• Bank of America Customer Care No.
• GoPro Customer Care Numbers
• Indane Gas Booking Procedure