Axis Bank Customer Care No. 1860 419 5555

Organization:

TOLL FREE NUMBER(S):
  • 1800 419 0068 (Call us for Existing Complaints)
  • 1800 419 5959 (To Get Your Account Balance info through SMS)
  • 1800 419 6969 (To Get Your Mini Statement through SMS)
  • 1800 419 5858 (To Get Your Account Balance info through Call)
  • 1800 419 6868 (To Get Your Mini Statement through Call)
ALL INDIA NUMBER(S):
  • 1860-419-5555 (Phone Banking)
  • 1860-500-5555 (Alternate phone banking no.)
  • 1860-500-4971 (Corporate Phone Banking)
  • 022-6798 7700 (For Blocking of Debit/Pre-paid Cards)
  • 70361-65000 (WhatsApp Banking)
International Numbers:
+91-22-6798 7700 (From outside India)
+91-40-67174100 (For blocking of NRI credit/debit card)

IVRS Menu

1860 419 5555

First Select Language,

  • Press 0- To report loss of card or unauthorised transaction or to block your UPI
  • Press 1- For debit card /credit card /,tele pin related query
  • Press 2- For saving account/Current Account
  • Press 3- For credit card realed query
  • Press 4- For loan related query
  • Press 5- For upi and other services
  • Press 6- For Rewards point/ Voucher related queries
  • Press 7- To change your language in ivrs menu
  • Press 8-For Application status/Apply for new products

Important Links

Install App

SMS (56161600 or 8691000002)




NRI Customers- Please send the SMS request to 8691000002

Request SMS Message
Customer ID CustID to 56161600
Customer ID for Credit Card CUSTIDCC XXXX
(last 4 digits of CC) to 56161600
Balance Enquiry BAL [account-number]

Example: BAL 123

Last 3 transactions MINI [account-number]

Example: MINI 123

To download Mobile App MBANK
To locate the nearest ATM ATM <Pincode>

Example: ATM 400025

To register for E-Statement GREEN <Email Id>

Example: GREEN <mention your email id>

On-Demand E-statement ESTMT<last 5 digits of account number>
<From Date> <To Date> –
Dates in dd-mm-yyyy format
Update Email ID UPDATEM<valid Email ID>
To get a Cheque Book* CHQBK <Last 6 digit of a/c No.>

Example: CHQBK 6XXXXX

Cheque Status Enquiry CHQST <6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
Stop Cheque Request STOPCHQ<6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
<3 digit reason code>Reason Code
019 – Cheque Book lost
020 – Cheque Book mutilated
021 – Cheque Book stolen
022 – Cheque forged
023 – Cheque lost
018 – Cheque Book not received
016 – Others
017 – Wrong amount spelt
Prepaid Mobile Recharge MOBILE < mobile number >
< operator name > < amount >
< last 6 digits of your axis bank acct no. >
Prepaid DTH Recharge DTH < Customer ID > < operator name >
< amount > < last 6 digits of acct no.>
Prepaid Data Card Recharge DATA < Data card number >
< operator > < amount > < last 6 digits
of your axis bankacct no.>
Know your MMID (For
IMPS transactions)
MMID
To update PAN number PAN <Pan number>  < Customer ID >
BLOCKALL <Customer ID> BLOCKALL 123456
BLOCKUPI <Customer ID> BLOCKUPI 123456
BLOCKFC <last 4 digits of Forex Prepaid Card no.> BLOCKFC 1234
BLOCKPC <last 4 digits of INR Prepaid Card no.> BLOCKPC 1234
To know your Projected
Average Balance
For Projected Average Monthly Balance
SMS:PAMB < last 6 digits of AC no. >For Projected Average Quarterly
Balance SMS:PAQB < last 6 digits of AC no. >For Projected Average Half Yearly
Balance SMS:PHAB < last 6 digits of AC no. >
For more information visit SMS Banking Instruction

Download App




Report Unauthorized Transaction

Missed call service

  • 9073919191 (to de-register from Axis Bank’s internal DNC – Do Not Call)
  • 080-49336262 (Recharge mobile instantly)
  • 7287999990 (To know your FASTag wallet balance)

For Fastag Queries

NRI Phone Banking Numbers

Country Contact Number
USA 1855 205 5577
UK 0808 178 5040
Singapore 800 1206 355
Canada 1855 436 0726
Australia 1800 153 861
Saudi Arabia 800 850 0000
Qatar 00 800 100 348
UAE 8000 3570 3218
(Non – Toll Free) +91 40 67174100

Grievance Redressal

Channels available for customers to report grievance

Level : 1

  • To Raise a Query / Request / Complaint by selecting specific Product & Issue type by Live Chat option.
  • For grievance or if you want know the status of your existing complaint, call on 1800 419 0068 between
    8:00 a.m. to 8:00 p.m.
  • You can also complain via Webform or can contact your nearest branch or loan centers.

Level : 2

  • If you are not satisfied with the resolutions by level 1 you can write to the Nodal Officer
    • Mr. Caesar Pinto
      Axis Bank Ltd, NPC1,
      5th Floor, “Gigaplex”, Plot No
      I.T.5, MIDC, Airoli Knowledge,
      Park, Airoli, Navi Mumbai-400708.
      Email: nodal.officer@axisbank.com
      Ph. 080-61865200
      9.30 am to 5.30 pm Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)
  • You can also download the Grievance Form and send it to the address mentioned on it.
  • For Branch related complaints you can write to Circle Nodal Officer given below :-
Area of Operation Centre Nodal Officer of Axis Bank Number / Email Address
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Mr. Ankur Agarwal 079-40225106
Circlenodalofficer.Gujaratwest@axisbank.com
3rd floor, Shivalik – IshaanNr.
C N Vidyalaya, Ambawadi,
Ahmedabad 380006.
Karnataka Bangalore Mr. T V R Prasad 080 – 68047212
Circlenodalofficer.Bangalore@axisbank.com
, No 8, Nitesh Times Square,
2nd Floor, M G Road,
Opp to Adiga’s Hotel, Bangalore 560001
Madhya Pradesh Bhopal Mr. D B Kiran 0755-4097920 Circlenodalofficer.Bhopal@axisbank.com Bhopal Circle Office,
“The Infinity”, 2nd Floor,
M.P Nagar, Zone II, Bhopal- 462011
Odisha Bhubaneswar Mr. Satya Bhusan Rout 0674-2598912
Circlenodalofficer.Bhubaneshwar@axisbank.com
Circle Office, Parthasarathi Complex,
First Floor, Holding No-2766,
Ward No-36, Sachivalaya Marg Road,
G.P.O, Bhubaneswar – 751001.
Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar Chandigarh Mr. Gurmeet Singh Bhatia 0172-4963038 Circlenodalofficer.Punjab@axisbank.com Plot 149, 1st Floor,
Industrial Area Phase-1,
Chandigarh, PIN CODE – 160002.
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Mr. P. Devarajan 044-61372067 Circlenodalofficer.Chennai@axisbank.com Chennai Circle Office,
II Floor, No.3, Club House Road,
Chennai-600002.
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr. Varun Sarin 0135-6679991 Circlenodalofficer.Dehradun@axisbank.com Dehradun Circle Office,
2nd floor, NCR Plaza,
New Cantt. Road, Hathibarkala
Dehradun,Uttarakhand 248001.
North, North – West, West, South – West, New Delhi and South districts of Delhi Delhi I Mr. Sandeep Dam 0120-6210005 circlenodalofficer.delhi1@axisbank.com Axis House, Tower 3,
4th Floor, Sector128,
Noida, UP – 201304.
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) Mr. Sandeep Dam 0120-6210005 Circlenodalofficer.delhi2@axisbank.com Axis House, Tower 3,
4th Floor, Sector128, Noida,
UP- 201304.
North – East, Central, Shahdara, East and South – East districts of Delhi Delhi III Mr. Sandeep Dam 0120-6210005 circlenodalofficer.delhi1@axisbank.com Axis House, Tower 3,
4th Floor, Sector 128,
Noida, UP – 201304.
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Mr. Chanchal Bhattacharya 0361-2349978 Circlenodalofficer.Northeast@axisbank.com Circle Office,
Chibber House 3rd floor.G.S.Road.
Guwahati-781005.
Andhra Pradesh and Telangana Hyderabad Mr. Kota Bhaskara Rao 040-47476602 Circlenodalofficer.Hyderabad@axisbank.com Hyderabad Circle Office,
Abhinandan Towers, 6-3-249/3,
Road No:1, Banjara Hills,
Hyderabad – 500034.
Rajasthan Jaipur Mr. Prasanta Roy Chowdhury 0141-4076752 Circlenodalofficer.Jaipur@axisbank.com Circle Office, B-115,
1st Floor, Shanti Tower, Hawa Sadak,
Civil Lines, Jaipur – 302006.
Jammu and Kashmir Jammu Mr. Satvinder Singh Sandhu 0172-4341002 Circlenodalofficer.Panchkula@axisbank.com S.C.O. 390, Sector 20,
Urban Estate, Panchkula – 134 112.
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr. Amit Agnihotri 0522-4503902 Circlenodalofficer.Lucknow@axisbank.com , Circle Office, 1st Floor,
UPRNSS Building, G4/5-B,
Sector 4, Gomti Nagar Extension,
Near CMS School. Lucknow – 226 010.
West Bengal and Sikkim Kolkata Mr. Ajit Kumar Tripathy 033-22820210 Circlenodalofficer.Kolkata@axisbank.com 5 Shakespeare Sarani,
Kolkata Circle Office,
Kolkata – 700071.
Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Mr. A V S Sarma 022-45051296 Circlenodalofficer.Mumbai@axisbank.com 3rd Floor, Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road,
Chembur East, Mumbai 400071.
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Mr. A V S Sarma 022-45051296 Circlenodalofficer.Mumbai@axisbank.com 3rd Floor, Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road, Chembur East,
Mumbai 400071.
Bihar Patna Mr. Abhay Kumar Deepak 0612-2271041 Circlenodalofficer.Patna@axisbank.com Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
Chattisgarh Raipur Mr. Byomaranjana Panda 0771-4002084 Circlenodalofficer.Raipur@axisbank.com Raipur Circle Office 2nd floor,
Simran Tower, Jeevan Bima Marg,
Raipur, Chattisgarh – 492 001.
Jharkhand Ranchi Mr. Abhay Kumar Deepak 0612-2271041 Circlenodalofficer.Patna@axisbank.com Circle Office, 2nd Floor,
Plot No . 136, Patliputra Colony,
Near Sai Mandir, Patna (Bihar) 800013.
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram Mr. M S Satheesh 0484-4422089
Circlenodalofficer.Kerala@axisbank.com
Circle Office, 5th Floor,
Chicago Plaza, Rajajai Road,
Kochi – 682 035, Kerala.

Level : 3

  • If you are not satisfied with the level 2 response, you can connect Principal nodal officer
    • Mrs. Neeta Bhatt
      Senior Vice President
      Axis Bank Ltd. 4th Floor, Axis House,
      Wadia International Center,
      P.B. Marg, Worli, Mumbai – 400 025.
      Ph. 080-61865098
      Email- PNO@axisbank.com
      Timings: 9.30 am to 5.30 pm (Monday to Saturday, except second and fourth Saturdays and Bank Holidays)
  • You can also download the Grievance Form and send it to the address mentioned on it

Address & Area of Operation of Banking Ombudsmen

International Overseas Branches

Representative Office




Name
Axis Bank Limited,
Contact Details
Dubai Office No.105, 1st Floor,
Al Safa Business Centre,
Plot No.318-883, Street No.19,
PO Box.122504,
Opp. Dubai Central Post Office, Karama
Dubai, UAE
Tel : +9714-3343688
Abu Dhabi P O Box No.113498,
Office No.1003, 10th Floor,
Al Masaood Tower,
Near Crowne Plaza, Hamdan Street,
Abu Dhabi, UAE
Tel : 00971-26281668
Sharjah 1312-1313, Al Hind Tower,
Besides Qasba Canal,
Al Qasba, Sharjah, UAE.
Tel : 00971-65253330
Bangladesh Laila Tower (5th Floor)
8, Gulshan Avenue, Gulshan – 1,
Dhaka – 1212, Bangladesh
Tel : 0088029853795

Overseas Branches Offices

Name
Axis Bank Limited,
Contact Details
Singapore 9,Raffles Place,
#48 – 01/02,
Republic Plaza,
Singapore – 048619
Tel : 0065-65719229
UK 1st Floor, 4 Chiswell Street,
London.
Post Code: EC1Y4UP
Tel : 0044-2073972520
DIFC Branch Axis Bank Limited, DIFC Branch,
28th Floor Unit no.2804, Tower 2,
Al Fattan Currency House
P.O.Box 506593,
DIFC – Dubai UAE.
Tel : +9714-373 5555

Axis Bank Limited,
IFSC Banking Unit

Unit 403, 4th Floor,
Hiranandani Signature,
13-B Zone-I, GIFT SEZ, GIFT
City, Gandhinagar, Gujarat
Post Code 382355 (India)
Tel : 0091 7966745200

Overseas Banking Grievance Redressal

NRI Banking Grievance Redressal

Registered Office

Axis Bank Limited, ‘Trishul’
3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad – 380 006
Ph. 079-66306161
Fax : 079-26409321

Corporate Office

Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
Ph. 022-24252525/022-43252525
Fax : 022-24251800

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