Railway Helpline | Customer Care

Railway Helpline | Customer Care | Phone Number – Email ID


Indian Railway announced that rail users need to dial a single number 139 for different types of queries related to Security, Medical Assistance, Accident Information, Train complaints, Station complaints, Vigilance information ,Freight/Parcel inquiry, General inquiry etc.

IRCTC Customer Care Numbers 0755-6610661, 0755-4090600 (Language: Hindi and English)
Integrated Helpline – Railway / Rail-Madad National Helpline No. ✅ 139
Complain Against Touts And Job Racketeers 182
Child Helpline Number 1098
Chennai Division : Medical Emergencies 138
Phone Numbers

Purpose Email ID
I-tickets/e-tickets care@irctc.co.in
For Cancellation E-tickets etickets@irctc.co.in
For Mumbai Suburban Season tickets seasontickets@irctc.co.in

Following Railway grievances helplines are being ✅ discontinued:

  • 138 (for general complaints) (But Helpline Number “138” is used in Chennai Division serving Passengers in Medical Emergencies)
  • 1072 (for accidents and safety)
  • 9717630982 (for SMS complaints)
  • 58888 / 138 (for clean my coach)
  • 152210 (for vigilance)
  • 1800111321 (for catering services)
  • 182 also be discontinued from 01.04.2021

The Helpline 139 will be available in ✅ twelve languages. It will be based on ✅ IVRS (Interactive Voice Response System). Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call center executive by pressing *(asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.

Menu of 139 Helpline (IVRS) is as under:

    • For security & medical assistance, the passenger has to ✅ press 1, which connects immediately to a call center executive
    • For enquiry, the passenger has to ✅ press 2 and in the submenu, information regarding PNR Status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.
    • For catering complaints, the passenger has to ✅ press 3
    • For general complaints, the passenger has to ✅ press 4
    • For vigilance related complaints, the passenger has to ✅ press 5
    • For Parcel and Goods related queries, the passenger has to ✅ press 6
    • For IRCTC operated trains queries, the passenger has to ✅ press 7
    • For status of complaints, the passenger has to ✅ press 9
    • For talking to call center executive, passenger has to ✅ press * (asterisk)

Ministry of Railways has also launched Social Media campaign #OneRailOneHelpline 139 to inform and educate the passengers.

Read More :-   Indian Railways Helpline Number Customer Care

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