IRCTC Helpline Numbers

Helpline Number Of IRCTC – Complaint Number For Railway




Helpline Number Of IRCTC – Complaint Number For Railway

Toll- Free 24×7 Complaint Number For Railway

Below listed are the 24×7 IRCTC toll-free helpline numbers you can use to make any railway enquiry.

TOLL-FREE NUMBER SERVICES
1323 e-catering
138 Grievance
1800-111-139 General Enquiry
1800-111-322 Railway Police
1800-11-1321 Catering related suggestions & Complaints
155210
011155210		 Vigilance
182 Child & Women Safety
1512 Zonal Railway Police
1098 Missing Child Helpline
139 PNR enquiry
Cancellation
Fare Related Query
Seat Availability
Current Train Running Position




IRCTC Air Helpline – Air Tickets And Tourism

SERVICE IRCTC HELPLINE EMAIL
Air Ticket 1800-110-139
0755-6698100
0755-4090400		 flights@irctc.co.in
Tourism 1800-110-139
0755-6698100
0755-4090400		 tourism@irctc.com
Maharajas’ Express +91 97176-35915 maharajas@irctc.com
Buddhist Train +91 97176-48718 buddhisttrain@irctc.com

Helpline Number Of IRCTC – Zone-Wise Control Room Numbers

Below listed are the Zonal complaint number for Railway

  • Central Control – +91-97176-39005
  • East Zone – +91-98310-74006
  • West Zone – +91-82879-31874, +91-82879-31875
  • South Zone – +91-90030-16161
  • South Central Zone – +91-97013-60702
  • North Zone – +91-97176-40700




FAQS On Helpline Number Of IRCTC

Find below FAQs on helpline number of IRCTC. From IRCTC complaint for food to parcel complaint, you can find answers to every questions below.

Indian Railways Helpline Number Customer Care




Indian Railways Helpline Number Customer Care

  • 139 (PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position)
  • 138 ( Grievance Number )
  • 1800 11 1139 (General Inquiry)
  • 1800 11 1322 (Railway Police )
  • 1800 11 1321 (Catering Complaint or Suggestion )
  • 155210 (Vigilance)
  • 182 (Helpline For Children and Women)
  • 1512 (State Zonal Wise RailwayPolice)
  • 1098 ( Lost/Missing Child Help)
  • 1323( e-Catering)
ALL INDIA NUMBER(S):
  • 97176 30982 (Feedback and Suggestions through SMS)
  • 011- 155210 (Vigilance Help Line No.)
Website:

http://www.indianrail.gov.in




139 Menu (When you call)

For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number

    • Dial 139
    • Initially when you call you will hear welcome message both in Hindi & English asking for language choice
    • Choose Language
      • Press 1 for Hindi
      • Press 2 for English
      • Press 3 for Punjabi
    • →After language selection you are presented with following options:
    • Select Option
      • Press * to call directly to customer care executive
      • Press 1 for PNR Status
      • Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
      • Press 3 for Accomodation avability
      • Press 4 To Know About Fare Enquiry
      • Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
      • Press 6 to cancel reserved ticket
      • Press 7 for Wake up call or initial alert
      • Press 8 for Wheel Chair Booking
      • Press 9 for ordering food menu




Send SMS to 139 (SMS Charge 3/SMS)

Enquiry SMS Format Send it to Example
For PNR Enquiry PNR <10-digit PNR number> 139 PNR 1234567890
For Train Arrival/
Departure Enquiry		 AD <Train number> <Station STD code> 139 AD 12859 011 (STD Code of Delhi)
For Accommodation
availabililty		 SEAT <Train number><Station from: STD code>
<Date of Journey ddmmyy><Station to: STD
code><Class e.g 1A ,2A ,SL or G><Quota>		 139 SEAT 12561 020611 0542 0571 SL G
For Fare Enquiry FARE <Train number><Date of Journey ddmmyy> <Station form: STD code>
<Station to: STD code><Class><Quota>		 139 FARE 12561 020611 0542 0571 SL G
For Train Time
Table:		 Time <Train number> 139 TIME 14034
For Train Name/Number <Train Name> or <Train number> 139 TN Kalka Shatabdi or TN 14034




Railway Helpline | Customer Care




Railway Helpline | Customer Care | Phone Number – Email ID

INDIAN RAILWAY CUSTOMER CARE NUMBERS and EMAIL ID

Indian Railway announced that rail users need to dial a single number 139 for different types of queries related to Security, Medical Assistance, Accident Information, Train complaints, Station complaints, Vigilance information ,Freight/Parcel inquiry, General inquiry etc.




IRCTC Customer Care Numbers 0755-6610661, 0755-4090600 (Language: Hindi and English)
Integrated Helpline – Railway / Rail-Madad National Helpline No. ✅ 139
Complain Against Touts And Job Racketeers 182
Child Helpline Number 1098
Chennai Division : Medical Emergencies 138
Phone Numbers

Purpose Email ID
I-tickets/e-tickets care@irctc.co.in
For Cancellation E-tickets etickets@irctc.co.in
For Mumbai Suburban Season tickets seasontickets@irctc.co.in
INTEGRATED HELPLINE NUMBER OF INDIAN RAILWAY

Following Railway grievances helplines are being ✅ discontinued:

  • 138 (for general complaints) (But Helpline Number “138” is used in Chennai Division serving Passengers in Medical Emergencies)
  • 1072 (for accidents and safety)
  • 9717630982 (for SMS complaints)
  • 58888 / 138 (for clean my coach)
  • 152210 (for vigilance)
  • 1800111321 (for catering services)
  • 182 also be discontinued from 01.04.2021

The Helpline 139 will be available in ✅ twelve languages. It will be based on ✅ IVRS (Interactive Voice Response System). Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call center executive by pressing *(asterisk). There is no need for a smartphone to call on 139, thus, providing easy access to all mobile users.

Menu of 139 Helpline (IVRS) is as under:

    • For security & medical assistance, the passenger has to ✅ press 1, which connects immediately to a call center executive
    • For enquiry, the passenger has to ✅ press 2 and in the submenu, information regarding PNR Status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.
    • For catering complaints, the passenger has to ✅ press 3
    • For general complaints, the passenger has to ✅ press 4
    • For vigilance related complaints, the passenger has to ✅ press 5
    • For Parcel and Goods related queries, the passenger has to ✅ press 6
    • For IRCTC operated trains queries, the passenger has to ✅ press 7
    • For status of complaints, the passenger has to ✅ press 9
    • For talking to call center executive, passenger has to ✅ press * (asterisk)

Ministry of Railways has also launched Social Media campaign #OneRailOneHelpline 139 to inform and educate the passengers.




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