Indian Railways Helpline Number Customer Care

Indian Railways, IRCTC Helpline Numbers / By Indian helpline

Indian Railways Helpline Number Customer Care

139 (PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position)
138 ( Grievance Number )
1800 11 1139 (General Inquiry)
1800 11 1322 (Railway Police )
1800 11 1321 (Catering Complaint or Suggestion )
155210 (Vigilance)
182 (Helpline For Children and Women)
1512 (State Zonal Wise RailwayPolice)
1098 ( Lost/Missing Child Help)
1323( e-Catering)

ALL INDIA NUMBER(S):

97176 30982 (Feedback and Suggestions through SMS)
011- 155210 (Vigilance Help Line No.)

Website:

http://www.indianrail.gov.in

139 Menu (When you call)

For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number

- Dial 139

- Initially when you call you will hear welcome message both in Hindi & English asking for language choice

- Choose Language
  - Press 1 for Hindi
  - Press 2 for English
  - Press 3 for Punjabi
- →After language selection you are presented with following options:
- Select Option
  - Press * to call directly to customer care executive
  - Press 1 for PNR Status
  - Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
  - Press 3 for Accomodation avability
  - Press 4 To Know About Fare Enquiry
  - Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
  - Press 6 to cancel reserved ticket
  - Press 7 for Wake up call or initial alert
  - Press 8 for Wheel Chair Booking
  - Press 9 for ordering food menu

Send SMS to 139 (SMS Charge 3/SMS)

Table Search:

Enquiry	SMS Format	Send it to	Example
For PNR Enquiry	PNR <10-digit PNR number>	139	PNR 1234567890
For Train Arrival/ Departure Enquiry	AD <Train number> <Station STD code>	139	AD 12859 011 (STD Code of Delhi)
For Accommodation availabililty	SEAT <Train number><Station from: STD code> <Date of Journey ddmmyy><Station to: STD code><Class e.g 1A ,2A ,SL or G><Quota>	139	SEAT 12561 020611 0542 0571 SL G
For Fare Enquiry	FARE <Train number><Date of Journey ddmmyy> <Station form: STD code> <Station to: STD code><Class><Quota>	139	FARE 12561 020611 0542 0571 SL G
For Train Time Table:	Time <Train number>	139	TIME 14034
For Train Name/Number	<Train Name> or <Train number>	139	TN Kalka Shatabdi or TN 14034

Leave a Comment Cancel Reply