Airtel customer care number
Toll free Number(s):
- 121 (For Customer Support)
- 198 (For Complaint)
- 400 (For Query Related To Airtel Payments bank)
- 1800 103 6065 (For Non Airtel Users)
All India Number(s):
- 98100 12345 (For Postpaid And Prepaid Query)
- 99330 99330 (For General Query)
- 98101 98101 (For Query)
- 88006 88006 (For Non Airtel Users)
- 99100 99100 (For international WhatsApp Customer Support)
IVRS Menu : 121
(Prepaid And Postpaid,Broadband – Query/Request Helpline No.)
- Press 1: For postpaid related queries.
- Press 1: For payment related queries outstanding and bill details, or bill dispute and for duplicate bill or updating email id.
- Press 2: To raise a complaint for internet not working, unable to make calls or issues related to sim.
- Press 3: To know and change your bill plan or to activate or decativate services and to know about offers.
- Press 4: To change your IVRS language.
- Press 2: To buy a new service.
- Press 1: For postpaid.
- Press 2: For airtel wifi.
- Press 3: For prepaid.
- Press 4: For airtel digital tv services.
- Press 3: For airtel wifi or Xsafe.
- Press 1: To confirm.
- Press 4 For prepaid related queries.
- Press 5: For airtel digital tv services.
- Press 1: To confirm.
- Press 6: For airtel payments bank.
- Press 1: To confirm.
- 121@airtel.com (For Customer Support)
SMS Services
- SMS “START <Option>” or “START <Option>, <Option>” to register your preference for
receiving selective categories of promotional SMS’, to 1909. (see below for Preference Options) - In case you want to stop all promotions, SMS “START 0” to 1909.
- Or you could register via our dedicated IVR at 1909, from you airtel mobile or landline phone
Airtel Prepaid
| Sr No. | State Name | Contact No. (For Prepaid) |
|---|---|---|
| 1 | AP and Telangana | 9849098490 |
| 2 | Assam | 9954099540 |
| 3 | Bihar and Jharkhand | 9934099340 |
| 4 | Chennai | 9894198941 |
| 5 | Delhi NCR | 9810198101 |
| 6 | Gujarat | 9898098980 |
| 7 | Haryana | 9896098960 |
| 8 | Himachal Pradesh | 9816098160 |
| 9 | Jammu and Kashmir | 9906099060 |
| 10 | Karnataka | 9845098450 |
| 11 | Kerala | 9895198951 |
| 12 | Kolkata | 9831098310 |
| 13 | MP and Chattisgarh | 9893098930 |
| 14 | Maharashtra and Goa | 9890098900 |
| 15 | Mumbai | 9892098920 |
| 16 | North East | 9862098620 |
| 17 | Orissa | 9937099370 |
| 18 | Punjab | 9815098150 |
| 19 | Rajasthan | 9950099500 |
| 20 | Tamil Nadu | 9894198941 |
| 21 | UP East | 9935199351 |
| 22 | UP West and Uttarakhand | 9897098970 |
| 23 | West Bengal | 9933099330 |
Airtel Prepaid Short Ussd Codes
| Sr No. | Code Details | Codes |
|---|---|---|
| 1 | Airtel Balance and Validity Check Code | *123# |
| 2 | Airtel Offer Code | *121*1# |
| 3 | Airtel Number Check USSD Code | *282# |
| 4 | Airtel Balance Check Code | *121*2# |
| 5 | USSD Code Airtel Missed Call Alert | *888# |
| 6 | Airtel Talk time Loan USSD Code | *141# |
| 7 | Airtel Balance Check Number (Data/Internet) | Call on 52141 |
| 8 | USSD Code Airtel Unlimited Packs | *121*1# |
| 9 | Airtel Self Care Menu Code | *121# |
| 10 | Airtel USSD Code GPRS Internet Settings | SMS “MO” To 54321 |
| 11 | Airtel Hello Tune USSD Code | *678# |
| 12 | USSD Codes Airtel Roaming Packs | *222# |
| 13 | Airtel USSD Number Check Code | *282# |
| 14 | Airtel to Airtel Talktime Balance Transfer USSD Code | *141# and Select Share Talktime Option |
| 15 | Airtel Validity Check Code | *123# |
| 16 | Airtel USSD Code for Talktime Loan Rs. 10 | *141*10# |
| 17 | Airtel Internet Loan USSD Code (3G/4G) | *141*567# |
| 18 | Airtel Data Loan USSD Code (2G) | *141*567# |
| 19 | Airtel GPRS Internet Data Loan Code | *141*567# |
| 20 | Activate Airtel DND Service Number | SMS “START” to 1909 |
| 21 | Airtel USSD Code for Flash Services | *121*5# |
| 22 | Airtel VAS Services Charged Details | *121*7#2 |
| 23 | Airtel Last Call Details Check Number | *121*7#3 |
| 24 | Airtel SMS Deduction Checking Code | *121*7#4 |
| 25 | Airtel Data Charged Details Check Code | *121*7#5 |
| 26 | Airtel USSD Codes for Recharge Details | *121*7#6 |
| 27 | Advance Talktime Loan Code | *121*7#7 |
| 28 | Airtel Unlimited Calling Pack Code | *121*8#1 |
| 29 | Airtel USSD Code For Rs.29 Data Pack | *121*8#2 |
| 30 | Airtel Airtel USSD Code-Cafe Pack-Rs.5 | *121*8#3 |
| 31 | Airtel Plan Check 2G/3G/4G | *121*8#4 |
| 32 | Airtel USSD Code for Net Loan | *121*8#5 |
| 33 | Airtel Own Number Check Code | *121*9# |
| 34 | Unlimited Airtel Packs Check Code | *121*10# |
| 35 | Airtel Offers Code (Data Details 2G/3G/4G) | *121*11# |
| 36 | Airtel USSD Code for 3G Service | *121*111# |
| 37 | Airtel Balance Check Code | *123# |
| 38 | Airtel Balance Check Number (2G Data) | *121*51# 4 |
| 39 | Airtel Check Balance Code (3G/4G) | *121*51# 4 |
| 40 | Airtel Data Code-Check Best Internet Offers | *121*11# |
| 41 | Airtel My Own Number Check Code | *282# |
| 42 | START Airtel VAS Service (Airtel USSD Code) | SMS “START” to 121 |
| 43 | Share Airtel Internet Data Balance | *129*101# |
| 44 | Airtel Mobile Internet Setting Code | SMS “MO” To 54321 |
| 45 | Airtel Talktime Loan USSD Code | Call to 52141 |
| 46 | Get Airtel USSD Code By SMS | Send SMS “Short Code” to 121 |
| 47 | Airtel Internet Loan USSD Codes | *121*8#2 |
| 48 | Airtel Voice Packs USSD Codes | *121*8#5 |
| 49 | Airtel Offer Code USSD-Data Pack | *121*10#1 |
| 50 | Airtel Offers Code-Voice Packs | *121*10#2 |
| 51 | Airtel Offer Code-SMS Pack | *121*10#3 |
| 52 | Airtel USSD Code Rs9 Cafe Pack 1 Hr | *121*12#1 |
| 53 | Airtel USSD Code 50 L+N SMS USSD Code | *121*12#1 |
| 54 | Airtel USSD Code 10 L+N Minute USSD Code | *121*12#1 |
| 55 | Airtel USSD Code 50 Night Minute USSD Code | *121*12#1 |
| 56 | Airtel USSD Code Rs.7- 20MB USSD Code | *121*12#1 |
| 57 | Airtel USSD Code Roaming Packs | *121*14# |
| 58 | Airtel USSD Code 1000 L+N SMS Rs88 SMS Pack | *121*12#2 |
| 59 | Airtel USSD Code 700 L+N SMS Rs62 SMS Pack | *121*12#2 |
| 60 | Airtel USSD Code 450 L+N SMS Rs42 SMS Pack | *121*12#2 |
| 61 | Airtel USSD Code 340 L+N SMS @Rs34 SMS Pack | *121*12#2 |
| 62 | Airtel USSD Code 100 Local SMS @Rs10 SMS Pack | *121*12#2 |
| 63 | Airtel USSD Code 55 Local SMS @Rs5 SMS Pack | *121*12#2 |
| 64 | Airtel USSD Code 140 Local SMS @Rs13 SMS Pack | *121*12#2 |
| 65 | Airtel USSD Code 150 Local SMS @Rs15 SMS Pack | *121*12#2 |
| 66 | Airtel USSD Code 200 Local SMS Rs26 SMS Pack | *121*12#2 |
| 67 | USSD Code for Local USSD Code Airtel Voice Packs | *121*12#3 |
| 68 | USSD Code Airtel STD Voice Packs | *121*12#3 |
| 69 | USSD Code Airtel Local + STD Voice Packs | *121*12#3 |
| 70 | USSD Code Airtel Roaming Packs | *121*12#3 |
| 71 | USSD Code Airtel ISD Packs | *121*12#3 |
Mobile Number Portability(MNP)
Airtel Postpaid
| Sr No. | State Name | Contact No. (For postpaid) |
|---|---|---|
| 1 | AP and Telangana | 9849012345 |
| 2 | Assam | 9954012345 |
| 3 | Bihar and Jharkhand | 9934012345 |
| 4 | Chennai | 9840012345 |
| 5 | Delhi NCR | 9810012345 |
| 6 | Gujarat | 9898012345 |
| 7 | Haryana | 9896012345 |
| 8 | Himachal Pradesh | 9816012345 |
| 9 | Jammu and Kashmir | 9906012345 |
| 10 | Karnataka | 9845012345 |
| 11 | Kerala | 9895012345 |
| 12 | Kolkata | 9831012345 |
| 13 | MP and Chattisgarh | 9893012345 |
| 14 | Maharashtra and Goa | 9890012345 |
| 15 | Mumbai | 9892012345 |
| 16 | North East | 9862012345 |
| 17 | Orissa | 9937012345 |
| 18 | Punjab | 9815012345 |
| 19 | Rajasthan | 9829012345 |
| 20 | Tamil Nadu | 9894012345 |
| 21 | UP East | 9935012345 |
| 22 | UP West and Uttarakhand | 9897012345 |
| 23 | West Bengal | 9933012345 |
Airtel Postpaid Short Ussd Codes
| Sr No. | Services | SMS |
|---|---|---|
| 1 | Balance Check Code | *123# |
| 2 | Number Check Code | *282# |
| 3 | 4G Data Balance Check Code | *121*2# and Reply With ”1” |
| 4 | Airtel Customer Care Number | 198 |
| 5 | Complain Number | 121 |
| 6 | Check Airtel Unlimited Packs | *121*1# |
| 7 | Offers Check Code | *121# |
| 8 | Plan Validity Check Code | *123# |
| 9 | Data Charges Check Code | *121*7*5# |
| 10 | Airtel postpaid current usage check | *121*2# |
| 11 | Airtel postpaid bill payment check | *121*4# |
| 12 | Airtel postpaid bill summary check | *121*5# |
| 13 | Stop Airtel postpaid E-bill | *121*11# |
| 14 | Postpaid Current Bill Plan Check | SMS “”BP”” To 121 |
| 15 | Postpaid Due/Pending Amount Check | SMS “”OT”” To 121 |
| 16 | Airtel Postpaid Bill Payment Check | SMS “”PMT”” To 121 |
| 17 | Postpaid Current Plan Usage Check | SMS “”UNB”” To 121 |
| 18 | Stop Airtel postpaid E-bill | send an sms “EBILL” to 121 |
| 19 | Last 3 payment details | SMS PAY to 121 |
| 20 | Service Request Status | SMS SR to 121 |
| 21 | New Bill Plans | SMS NBP to 121 |
| 22 | One time email bill | SMS EBILL <Email ID> <month> to 121 |
| 23 | Email bill subscription | SMS STOPPAPER <E mail ID> to 121 |
Do Not Disturb (DND)
Grievance Redressal Procedure
- If you have any query first contact at customer care center 121 or email at 121@airtel.com.
- In case you don’t get satisfactory resolution of your query, you can contact Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number and details of grievance, the details of the nodal officers of the circle are given below:
Airtel Mobile All India Nodal Officer List
| Sr No. | State Name | Contact No. | Address | |
|---|---|---|---|---|
| 1 | Chennai | 9952434865 | nodalofficer.tn@in.airtel.com | No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004 |
| 2 | AP and Telangana | 9959334865 | nodalofficer.andhra@in.airtel.com | Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016 |
| 3 | Assam | 9957134865 | nodalofficer.nesa@in.airtel.com | Bharti House, Six mile Khanapara, Guwahati – 781022 |
| 4 | Haryana | 9996034865 | nodalofficer.har@in.airtel.com | Plot No 41 and 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana |
| 5 | Kerala | 9995834865 | nodalofficer.ker@in.airtel.com | SL Avenue, N H Bypass Kundanoor Jn,Maradu P O Kochi, 682304, Kerala |
| 6 | Orissa | 9937449253 | nodalofficer.orissa@in.airtel.com | Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha |
| 7 | Maharashtra and Goa | 9987234865 | nodalofficer.mah@in.airtel.com | Plot No. 3/1, North Tower, ePark, MIDC Knowledge park, Kharadi, Pune- 110014 |
| 8 | Mumbai | 9987234865 | nodalofficer.mumbai@in.airtel.com | 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai – 400064 , Maharashtra |
| 9 | Tamil Nadu | 9952434865 | nodalofficer.tn@in.airtel.com | No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004 |
| 10 | UP East | 9935334865 | nodalofficer.upe@in.airtel.com | TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010 |
| 11 | UP West and Uttarakhand | 9897534865 | nodalofficer.upw@in.airtel.com | B38/C1, Sector 57, Noida- 201301 Uttar Pradesh |
| 12 | Kolkata | 9831234865 | nodalofficer.wb@in.airtel.com | Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| 13 | Bihar and Jharkhand | 9934334865 | nodalofficer.bih@in.airtel.com | Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| 14 | Delhi NCR | 9818334865 | nodalofficer.del@in.airtel.com | Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015 |
| 15 | Gujarat | 7490034865 | nodalofficer.guj@in.airtel.com | Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054 |
| 16 | Himachal Pradesh | 9805034865 | nodalofficer.hp@in.airtel.com | Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 |
| 17 | Jammu and Kashmir | 9797334865 | nodalofficer.jk@in.airtel.com | B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012 |
| 18 | Karnataka | 9972534865 | nodalofficer.kk@in.airtel.com | No 55, divyashree towers , Bannerghatta Road Bangalore – 560029 |
| 19 | MP and Chattisgarh | 9893134865 | nodalofficer.mpcg@in.airtel.com | 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh |
| 20 | North East | 9612034865 | nodalofficer.nesa@in.airtel.com | Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003 |
| 21 | West Bengal | 9831234865 | nodalofficer.wb@in.airtel.com | Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| 22 | Punjab | 9878434865 | nodalofficer.pb@in.airtel.com | Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101 |
| 23 | Rajasthan | 9928034865 | nodalofficer.raj@in.airtel.com | Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan |
If the resolution provided by the nodal officers is not satisfactory, then you may file an Appeal with the Appellate Authority (9:30 am to 6:30 pm from Mon-Fri), the conatct details of the appellate authority given below:
- While raising an appeal to the Appellate Authority, the Service Request No. shared by the complaint center should be available.
- The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
- The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
Appellate Authority
| Sr No. | Circle | Contact No. | Email Address | Office Address |
|---|---|---|---|---|
| 1 | Andhra Pradesh | appellate.southabts@in.airtel.com | 040-40000222 | Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad -500016 |
| 2 | Delhi and National Capital Region | appellate.ncr@in.airtel.com | 011-41614690 | Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015 |
| 3 | Gujarat | appellate.west@in.airtel.com | 079-40020143 | Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054 |
| 4 | Haryana | appellate.haryana@in.airtel.com | 0180-4600150 | Plot No 41 and 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana |
| 5 | Karnataka | appellate.southabts@in.airtel.com | 080-41115201 | 55, Divyasree Towers, Bannerghatta Road, Bangalore – 560029 |
| 6 | Kerala | appellate.southabts@in.airtel.com | 0484-4015201 | Bharti Airtel Ltd, SL Avenue, NH Bye Pass, Maradu PO, Kundanoor Junction, Cochin – 682304 |
| 7 | Kolkata | appellate.kolkata@in.airtel.com | 033-40016676 | Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| 8 | Madhya Pradesh and Chhatisgarh | appellate.central@in.airtel.com | 0755-4221100 | 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore- 452010, Madhya Pradesh |
| 9 | Maharashtra | appellate.west@in.airtel.com | 020-40031233 | Bharti Airtel Ltd Block-1,wing-B,Level -12, International tech park Kharadi Pune – 412207 |
| 10 | Mumbai | appellate.west@in.airtel.com | 022-40030143 | 7th Floor, Interface Bldg No -7, Mindspace, Link Road, Malad (W), Mumbai – 400064, Maharashtra |
| 11 | Punjab | appellate.punjab@in.airtel.com | 0172-4600150 | Plot No.21, Rajiv Gandhi Technology Park, Chandigarh – 160101 |
| 12 | Rajasthan | appellate.rajasthan@in.airtel.com | 0141-4034338 | K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan |
| 13 | Tamil Nadu /Chennai | appellate.southabts@in.airtel.com | 044-42039583 | No 42/147 and 44/146 Santhome High Road and Rosary Church road, Mylapore Chennai 600004 |
| 14 | Uttar Pradesh East | appellate.upeast@in.airtel.com | 0522-4600150 | TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010 |
| 15 | Uttar Pradesh West | appellate.upwest@in.airtel.com | 0121-4600150 | C-24 ,Sector 59, Noida- 201301 Uttar Pradesh |
| 16 | Himachal Pradesh | appellate.hp@in.airtel.com | 0172-4600150 | Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009 |
| 17 | Jammu and Kashmir | appellate.jk@in.airtel.com | 0172-4600150 | B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu and Kashmir 180012 |
| 18 | Bihar and Jharkhand | appellate.bihar@in.airtel.com | 0522-4600150 | Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| 19 | North East | appellate.nesa@in.airtel.com | 033-40016676 | Ward No 2, Holding No 269, Laitumkhrah Main Road, Lower New Colony, Shillong, East Khasi Hills, Meghalaya, 793003 |
| 20 | Odisha | appellate.orissa@in.airtel.com | 033-40016676 | Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha |
| 21 | West Bengal | appellate.wb@in.airtel.com | 033-40016676 | Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal |
| 22 | Assam | appellate.nesa@in.airtel.com | 033-40016676 | Bharti House, Six mile Khanapara, Guwahati – 781022 |
The Appellate Authority will revert with resolution within 39 days from the date of filing the appeal.
Grievance Redressal – Related to Airtel Thanks App
If you have any grievance or concerns with respect to any content available on
Airtel Thanks, please write to our Grievance Officer at the below mentioned details:
Name: Nitin Grover
Email: Content.Grievance@airtel.com
Address: Airtel Center, Plot No. 16, Udyog Vihar Phase IV, Gurgaon- 122015
Offices Address
| Sr No. | Office | Contact No. | Address |
|---|---|---|---|
| 1 | Registered Office | 0124-4222222, Fax No: 0124-4248063 |
Plot No 16,Udhyog Vihar,Phase IV, Airtel Center Gurgaon 122015 Haryana, India. |
| 2 | Corporate Office | 011-46666100, Fax No.: 011-41666137 |
Bharti Crescent 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070. |
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