Indian Railways Helpline Number Customer Care
- 139 (PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position)
- 138 ( Grievance Number )
- 1800 11 1139 (General Inquiry)
- 1800 11 1322 (Railway Police )
- 1800 11 1321 (Catering Complaint or Suggestion )
- 155210 (Vigilance)
- 182 (Helpline For Children and Women)
- 1512 (State Zonal Wise RailwayPolice)
- 1098 ( Lost/Missing Child Help)
- 1323( e-Catering)
ALL INDIA NUMBER(S):
- 97176 30982 (Feedback and Suggestions through SMS)
- 011- 155210 (Vigilance Help Line No.)
Website:
139 Menu (When you call)
For PNR, Fare, Train Arrival/Departure/ Train Time Table
Accommodation Availablity, Train Name/Number
- Dial 139
- Initially when you call you will hear welcome message both in Hindi & English asking for language choice
- Choose Language
- Press 1 for Hindi
- Press 2 for English
- Press 3 for Punjabi
- →After language selection you are presented with following options:
- Select Option
- Press * to call directly to customer care executive
- Press 1 for PNR Status
- Press 2 for Arrival, Departure, Cancellation ,Train Divertion status
- Press 3 for Accomodation avability
- Press 4 To Know About Fare Enquiry
- Press 5 To book Ticket through UPI,Debit Card ,Credit Card or by Cash Card delivery by courier or in your email
- Press 6 to cancel reserved ticket
- Press 7 for Wake up call or initial alert
- Press 8 for Wheel Chair Booking
- Press 9 for ordering food menu
- Choose Language
Send SMS to 139 (SMS Charge 3/SMS)
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 139 | PNR 1234567890 |
| For Train Arrival/ Departure Enquiry | AD <Train number> <Station STD code> | 139 | AD 12859 011 (STD Code of Delhi) |
| For Accommodation availabililty | SEAT <Train number><Station from: STD code> <Date of Journey ddmmyy><Station to: STD code><Class e.g 1A ,2A ,SL or G><Quota> | 139 | SEAT 12561 020611 0542 0571 SL G |
| For Fare Enquiry | FARE <Train number><Date of Journey ddmmyy> <Station form: STD code> <Station to: STD code><Class><Quota> | 139 | FARE 12561 020611 0542 0571 SL G |
| For Train Time Table: | Time <Train number> | 139 | TIME 14034 |
| For Train Name/Number | <Train Name> or <Train number> | 139 | TN Kalka Shatabdi or TN 14034 |