- 1800 1080 (Customer Support)
- 1800 1020 123 (For Credit Card)
- 1800 2662 (Report an Unauthorized Transaction)
- 1800 1020 1239 (Credit Card related query)
- 1800 103 8181 (Wealth / Private Banking)
- 1800 200 3344 (Register your grievance, Mon-Fri, 9am-6pm)
- 1800 102 5600 (NRI Support)
- 1860 120 7777 (Personal Banking)
- 022-3366 7777 (For Customer Care/Credit Card)
- 86400 86400 (For Whatsapp Support)
- 1860 120 6699 (Corporate/Business/Retail Institutional Banking)
- 1860 120 3399 (Private banking customer)
- 9594 612 612 (Missed call – Account Balance)
- 9594 613 613 (Missed call- last 3 transaction)
- 92222 99998 (Missed Call to Download App)
- 84448 84448 (Gold loan missed call no.)
- +91-40-3099 8025 (NRI Banking)
- 76666 60000 (NRI Missed Call No.)
- +91-22 33 44 66 99 (NRI Corporate Banking)
IVRS Menu No. 1800 1080
Select your preferred language (English/Hindi/Marathi)
- Press 0 : To report lost of card, to unblock card or to report a fraud
- Press * : To apply for a new product or for application status
- Press 1 : For banking account
- Press 2 : Credit card or prepaid card
- Press 3 : For loan & home finance or demat & call in trade or bouns
- Press 4 : For pradhan mantri jeevan jyoti or suraksha bima yojana
- Press 5 : To enroll for whatsapp banking
- Press 6 : For CBDC (Central Bank Digital Currency) related query
- Press 7 : For Remittance
- Press # : To change or set the preferred language
Emails
- customer.care@icicibank.com (For Customer Support)
- antiphishing@icicibank.com (To Report a suspicious mail)
Install App
Important Links
- Help Center
- Frequently Asked Questions
- Raise a Service Request
- Send Compliment
- Send Complaints
- ATM / Branches
- Unclaimed Deposits
- Cash Deposit Machine Branches
Customer Care Numbers
Services | Contact Details |
---|---|
Personal Banking | All India : 1860 120 7777 (7am-9pm from your registered mobile number) |
Wealth / Private Banking | All India : 1800 103 8181 |
Corporate / Business / Retail Institutional Banking |
All India : 1860 120 6699 |
Domestic customers travelling overseas (only available from numbers outside India) |
Personal Banking / Wealth / Private Banking +91-22-33667777 |
Corporate / Business / Retail Institutional Banking +91-22-33446699 |
Alternate Numbers
City | Contact Number |
---|---|
Personal Banking | |
Delhi | 011-33667777 |
Mumbai | 022-33667777 |
Kolkata | 033-33667777 |
Chennai | 044-33667777 |
Corporate/Business/Retail Institutional Banking | |
Delhi | 011-33446699 |
Mumbai | 022-33446699 |
Kolkata | 033-33446699 |
Chennai | 044-33446699 |
Missed Call Service
SMS <Message Format> to 9215676766/ 5676766
Description | Format |
---|---|
To check A/C Balance | missed call on 9594612612 send an SMS as IBAL to get the balance details |
To check last 3 transactions | missed call 9594613613 send an SMS as ITRAN to get last 3 transaction details |
To know more about Bank Guarantee Application |
missed call on <9625470470> SMS BG on <5676766> |
SMS Banking
Financial Transactions
SMS <Message Format> to 9222208888
Service Name |
Message Format | Example |
---|---|---|
Prepaid Mobile Recharge |
MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number |
If the last 6 digits of your account number are 123456, to recharge a Vodafone number 9811654321 for Rs.100, MTOPUP 9811654321 Vodafone 100 123456 |
DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number |
If the last 6 digits of your account number are 123456, to recharge a TATASKY number 1005825110 for Rs.100, DTH 1005825110 TATASKY 100 123456 |
Retrieve MMID | MMID (space) last 4 digits of your account number |
If the last 4 digits of your account number are 1234, to retrieve MMID, MMID 1234 |
Non-Financial Transactions
SMS to 9215676766 / For Retrieving MMID: SMS to 9222208888
Bank Account | Primary Account | Non-Primary Account |
---|---|---|
Balance Enquiry | – | 9594612612 (Unbilled Call Facility) |
Last 3 transactions | – | 9594613613 (Unbilled Call Facility) |
Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space) Last 6 digits of Account No* |
Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space) Last 6 digits of Account No* |
Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
View Presented Bills | IVIEW(space) Biller Nickname |
IVIEW(space)Biller Nickname |
Credit Card | ||
Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)- |
||
Demat Account | ||
Holding Enquiry | IBALD (space) last 8 digits of account | |
Transaction Status | ITRAND (space) please enter the document type and slip number |
|
Bill Enquiry | IBILLD (space) last 8 digits of account | |
ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
Loan Account | ||
Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
Other Service | ||
Status of Service Request Raised | SR(space)Service Request Number | |
Locate ATM | ATM(space)PINCODE | |
Locate BRANCH | BRANCH(space)PINCODE | |
Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
Get One Time Password for Internet Banking transactions instantly |
IBOTP |
Senior Management/Line function Heads
Timing- Monday to Friday, 10:00 a.m. to 5:00 p.m.
Heads | Name | Number | Address |
---|---|---|---|
Head Liabilities | Mr. P. Mishra | 022-39337931 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Hyderabad-500032 |
Head Credit Cards | Mr. S. Roy | 022-39337932 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
Head Personal Loans | Mr. Sanjay Singhvi | 022-39337932 | |
Head Prepaid Cards | Mr. S. Roy | 022-39337932 | |
Head NRI and Remittances | Mr. Pradeep Malhotra | 022-39337933 | |
Head Wealth Banking | Mr. Girish Sehgal | 022- 39337941 | |
Head Home Loans | Mr. Sanjay Singhvi | 022-39337934 | |
Head Consumer Loans | Mr. Sanjay Singhvi | 022-39337934 | |
Head Agri Banking | Mr. A. Saha | 022-39337935 | |
Head Demat Services | Ms. Pankaj Gite | 022-39337936 | |
Managing Director and CEO |
Mr. S. Bakhshi | 022-26531397 | Office of the Managing Director (C/o Nodal Officer) ICICI Bank Ltd ICICI Bank Towers South Tower, West Wing, 2nd Floor Bandra Kurla Complex Mumbai: 400 051 |
Head North Zone | Mr. Atul Arora | 011-33551230 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
Head East Zone | Mr. Viral Rupani (East 1 Zone) |
033-33551230 | |
Mr. Sidhartha Mishra (East 2 Zone) |
033-33551230 | ||
Head West Zone | Mr. Rajesh Rai (West Zone) |
022-33551230 |
Customer Complaints
Through Toll free number 1800 200 3344
Debit Card User
- Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID.
Credit Card User
- Enter your Credit Card Number and registered Mobile Number to receive your User ID.
Forgot /Generate Online Password
- Enter your userid and your registered Mobile Number
Through Post
ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India
Grievance Redressal
Level 1-
Registration of complaints:
- Customer can lodge their complaint by toll free number 1860 120 7777.
- Grievance can also lodge by filling in the “Complaint Form“.
- You can also raised their complaints by visiting branch.
Level 2-
Resolution Of Complaints:
The business heads (branch heads in case of overseas branches) are responsible for the resolution provided by their teams and
for the closure of customer issues.
Level 3-
Escalation of complaints:
If a customer is not satisfied with the resolution provided through various channels, the customer can escalate the issues to the next higher level.
- Principal Nodal officer :
ICICI Bank Ltd, Bandra
Kurla Complex Mumbai 400051 - Email: headservicequality@icicibank.com
Level 4-
Escalation to regulator:
In case the customer is not satisfied with the response from the Bank, customers shall be provided the option of approaching
the Banking Ombudsman (BO).
For Demat Account:
Complaint of Demat Services can be registered through by mailing headdematservices@icicibank.com
Further, for registering a complaint with SEBI, please click on the SCORES
NRI Banking
Non Toll Free Numbers to India (From any Country) & For Remittance Queries: +91-40-3099 8025
NRI Toll free: 1800 102 5600
Open NRI Account
Number: +91 4040661850
International Contact Numbers
Toll Free Numbers | |
---|---|
From USA | 18664242448, 18448858100 |
From UK | 08081314151, 448081754590 |
From Singapore | 800 101 2553, 658003211110 |
From Canada | 18664242448, 18663702533 |
From Australia | 1800936189 611800318235 |
From Europe | |
Belgium | 00-800-4433-2332 , 32-80075150 |
Finland | 00-800-4433-2332 , 358-800770557 |
France | 00-800-4433-2332 , 33-800905384 |
Germany | 00-800-4433-2332 , 49-8004000804 |
Ireland | 00-800-4433-2332 , 353-1800200455 |
Italy | 00-800-4433-2332 , 39-800769423 |
Luxembourg | 00-800-4433-2332 , 352-80027809 |
Netherlands | 00-800-4433-2332 , 31-8000222642 |
Portugal | 00-800-4433-2332 , 351-800450071 |
Spain | 00-800-4433-2332 , 34-900876018 |
From UAE Call on |
+971-8000-9114001 |
From Bahrain | +973-800-04-877 |
Contact Numbers Of Other Offices | |
UAE | 00-800-0911-4001, 00-800-0183-0173 |
Bahrain | 800 04 877, 97380004854 |
Hongkong | 852800969119, 800969596 |
Malaysia | 601800816205, 1800815078 |
New Zealand | 64800442751 |
Oman | 96880077285, 80078855 |
Saudi Arabia | 9668008500339, 8008501426 |
Qatar | 800101631, 974-800101724 |
Kuwait | 96522059260 |
I-Direct related Queries Toll Free numbers | |
Non Toll Free number | +91-22 3914 0422 9am-6pm IST (Monday to Friday) |
Toll Free Numbers | 09:00am-11:59pm IST (Monday to Friday) |
USA | 18339651642, 18448857400 |
United Arab Emirates |
80001830040, 9718000320807 |
Singapore | 8001014621, 658003211140 |
United Kingdom | 08000291679, 448081754580 |
Australia | 1800976163, 611800324856 |
Request a Call
On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number +91-4040661850.
Service Requests
Click here if you want to request for your services Status Of Service Requests
Overseas Branches
Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of BahrainTel: + 973 17 576 161 Fax: + 973 17 221 200 |
Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215Tel: +8802 8155392 / +8802 8155409 Fax: +8802 8143424 |
Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 |
China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, ChinaTel: + 86 21 61575169 / + 86 21 615751670 Fax: + 86 21 61575388 |
Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E.Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
Abu Dhabi Representative Office ICICI Bank Ltd No 203, 2nd Floor EMI Tower Hamdan Street, PO Box 31276 Abu Dhabi United Arab EmiratesTel: + 8000 9114 001 (toll free) Fax +971 2 622 8410New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
Sharjah Representative Office ICICI Bank Ltd, Showroom No. 02, Al Zarouni Building, Al Nad Qasmiya Area, Next to Prime Medical Center, Sharjah, UAETel: 065116511New Timings Monday – Saturday : 9:00 a.m. – 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong KongTel: + (852) 2234 2651/+ (852) 2234 2655 Fax: + (852) 2234 7613 |
Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619Tel: + 65 6723 9288 Fax: + 65 6723 9268 |
UK Subsidiary ICICI Bank UK PLC |
Malaysia Representative Office ICICI Bank Ltd, Suite 4152 & 4157, 41st Floor, Vista Tower, The Intermark, 348 – Jalan Tun Razak, KLCC Kuala Lumpur, Malaysia- 50400Land line: 0060- 3 2703 8308 |
– |
Form Center
ICICI Phone Banking Centre
ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032
Registered Office
ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara-390007, Gujarat, India.
Tel : 0265-6722286
Corporate Office
ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051
Tel :022-33667777
Fax :022-26531122
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