ICICI Bank Customer Care No. 1800 1080

Organization:

TOLL FREE NUMBER(S):
  • 1800 1080 (Customer Support)
  • 1800 1020 123 (For Credit Card)
  • 1800 2662 (Report an Unauthorized Transaction)
  • 1800 1020 1239 (Credit Card related query)
  • 1800 103 8181 (Wealth / Private Banking)
  • 1800 200 3344 (Register your grievance, Mon-Fri, 9am-6pm)
  • 1800 102 5600 (NRI Support)
ALL INDIA NUMBER(S):
  • 1860 120 7777 (Personal Banking)
  • 022-3366 7777 (For Customer Care/Credit Card)
  • 86400 86400 (For Whatsapp Support)
  • 1860 120 6699 (Corporate/Business/Retail Institutional Banking)
  • 1860 120 3399 (Private banking customer)
  • 9594 612 612 (Missed call – Account Balance)
  • 9594 613 613 (Missed call- last 3 transaction)
  • 92222 99998 (Missed Call to Download App)
  • 84448 84448 (Gold loan missed call no.)
  • +91-40-3099 8025 (NRI Banking)
  • 76666 60000 (NRI Missed Call No.)
  • +91-22 33 44 66 99 (NRI Corporate Banking)
Website:

Official Website



IVRS Menu No. 1800 1080

Select your preferred language (English/Hindi/Marathi)

  • Press 0 : To report lost of card, to unblock card or to report a fraud
  • Press * : To apply for a new product or for application status
  • Press 1 : For banking account
  • Press 2 : Credit card or prepaid card
  • Press 3 : For loan & home finance or demat & call in trade or bouns
  • Press 4 : For pradhan mantri jeevan jyoti or suraksha bima yojana
  • Press 5 : To enroll for whatsapp banking
  • Press 6 : For CBDC (Central Bank Digital Currency) related query
  • Press 7 : For Remittance
  • Press # : To change or set the preferred language

Emails

Install App

Important Links

Customer Care Numbers

Services Contact Details
Personal Banking All India : 1860 120 7777
(7am-9pm from your registered mobile number)
Wealth / Private Banking All India : 1800 103 8181
Corporate / Business /
Retail Institutional Banking		 All India : 1860 120 6699
Domestic customers travelling overseas
(only available from numbers outside India)		 Personal Banking / Wealth / Private Banking
+91-22-33667777
Corporate / Business / Retail Institutional Banking
+91-22-33446699

Alternate Numbers




City Contact Number
Personal Banking
Delhi 011-33667777
Mumbai 022-33667777
Kolkata 033-33667777
Chennai 044-33667777
Corporate/Business/Retail Institutional Banking
Delhi 011-33446699
Mumbai 022-33446699
Kolkata 033-33446699
Chennai 044-33446699

Missed Call Service

SMS <Message Format> to  9215676766/ 5676766

Description Format
To check A/C Balance missed call on 9594612612
send an SMS as IBAL to get the balance details
To check last 3 transactions missed call 9594613613
send an SMS as ITRAN to get last 3 transaction details
To know more about Bank
Guarantee Application		 missed call on <9625470470>
SMS BG on <5676766>

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service
Name		 Message Format Example
Prepaid
Mobile Recharge		 MTOPUP (space)
10-digit Mobile Number (space)
Operator Name (space)
Amount (space)
Last 6 digits of your Bank Account Number		 If the last 6 digits of your account number are 123456,
to recharge a Vodafone number 9811654321 for Rs.100,
MTOPUP 9811654321 Vodafone 100 123456
DTH Recharge DTH (space)
Subscriber ID (space)
Operator Name (space)
Amount (space)
Last 6 digits of your Bank Account Number		 If the last 6 digits of your account number are 123456,
to recharge a TATASKY number 1005825110 for Rs.100,
DTH 1005825110 TATASKY 100 123456
Retrieve MMID MMID (space)
last 4 digits of your account number		 If the last 4 digits of your account number are 1234,
to retrieve MMID,
MMID 1234




Non-Financial Transactions

SMS to 9215676766 / For Retrieving MMID: SMS to 9222208888

Bank Account Primary Account Non-Primary Account
Balance Enquiry – 9594612612 (Unbilled Call Facility)
Last 3 transactions – 9594613613 (Unbilled Call Facility)
Balance Enquiry IBAL IBAL(space)Last 6 digits of Account No*
Last 3 transactions ITRAN ITRAN(space)Last 6 digits of Account No*
Cheque Status Enquiry ICSI Cheque No. ICSI(space)Cheque No (space)
Last 6 digits of Account No*
Stop Cheque Request ISCR Cheque No. ISCR(space)Cheque No (space)
Last 6 digits of Account No*
Cheque Book Request ICBR ICBR(space)Last 6 digits of Account No*
View Presented Bills IVIEW(space)
Biller Nickname		 IVIEW(space)Biller Nickname
Credit Card
Balance Enquiry IBALCC(space)Last 6 digits of Credit Card
Reward Points IRPCC(space)Last 6 digits of Credit Card
Last Payment ILPCC(space)Last 6 digits of Credit Card
Payment Due Date IPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if
only 1 Credit Card is linked to your User ID Please provide one character
space between the keyword and parameter(s)-
Demat Account
Holding Enquiry IBALD (space) last 8 digits of account
Transaction Status ITRAND (space) please enter
the document type and slip number
Bill Enquiry IBILLD (space) last 8 digits of account
ISIN Enquiry ISIND (space) please enter any scrip descriptor
Loan Account
Amortisation Schedule IAMT(space)16 Digits of Loan Account Number
Income Tax Certificate Provisional IITP(space)16 Digits of Loan Account Number
Income Tax Certificate Final IITF(space)16 Digits of Loan Account Number
Reschedulement Letter IRSL(space)16 Digits of Loan Account Number
Reset Letter IRTL(space)16 Digits of Loan Account Number
Loan Agreement Copy ILAC(space)16 Digits of Loan Account Number
Interest Certificate IINT(space)16 Digits of Loan Account Number
Welcome Letter IWEL(space)16 Digits of Loan Account Number
Other Service
Status of Service Request Raised SR(space)Service Request Number
Locate ATM ATM(space)PINCODE
Locate BRANCH BRANCH(space)PINCODE
Locate Bank@HomeDropBox BHOME(space)PINCODE
Get One Time Password for
Internet Banking transactions instantly		 IBOTP

Senior Management/Line function Heads

Timing- Monday to Friday, 10:00 a.m. to 5:00 p.m.

Heads Name Number Address
Head Liabilities Mr. P. Mishra 022-39337931 ICICI Bank Ltd
Complaints Department,
7th floor
ICICI Bank Towers,
Hyderabad-500032
Head Credit Cards Mr. S. Roy 022-39337932 ICICI Bank Ltd
Complaints Department,
7th floor
ICICI Bank Towers,
Financial District,
Gachibowli
Hyderabad-500032
Head Personal Loans Mr. Sanjay Singhvi 022-39337932
Head Prepaid Cards Mr. S. Roy 022-39337932
Head NRI and Remittances Mr. Pradeep Malhotra 022-39337933
Head Wealth Banking Mr. Girish Sehgal 022- 39337941
Head Home Loans Mr. Sanjay Singhvi 022-39337934
Head Consumer Loans Mr. Sanjay Singhvi 022-39337934
Head Agri Banking Mr. A. Saha 022-39337935
Head Demat Services Ms. Pankaj Gite 022-39337936
Managing Director
and CEO		 Mr. S. Bakhshi 022-26531397 Office of the Managing
Director (C/o Nodal Officer)
ICICI Bank Ltd
ICICI Bank Towers
South Tower, West Wing,
2nd Floor
Bandra Kurla Complex
Mumbai: 400 051
Head North Zone Mr. Atul Arora 011-33551230 ICICI Bank Ltd
Complaints Department,
7th floor
ICICI Bank Towers,
Financial District,
Gachibowli
Hyderabad-500032
Head East Zone Mr. Viral Rupani
(East 1 Zone)		 033-33551230
Mr. Sidhartha Mishra
(East 2 Zone)		 033-33551230
Head West Zone Mr. Rajesh Rai
(West Zone)		 022-33551230




Customer Complaints

Through Toll free number 1800 200 3344

Debit Card User

  • Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID.

Credit Card User

  • Enter your Credit Card Number and registered Mobile Number to receive your User ID.

Forgot /Generate Online Password

  • Enter your userid and your registered Mobile Number

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Grievance Redressal

Level 1-

Registration of complaints:

  • Customer can lodge their complaint by toll free number 1860 120 7777.
  • Grievance can also lodge by filling in the “Complaint Form“.
  • You can also raised their complaints by visiting branch.

Level 2-

Resolution Of Complaints:

The business heads (branch heads in case of overseas branches) are responsible for the resolution provided by their teams and
for the closure of customer issues.

Level 3-

Escalation of complaints:

If a customer is not satisfied with the resolution provided through various channels, the customer can escalate the issues to the next higher level.

Level 4-

Escalation to regulator:

In case the customer is not satisfied with the response from the Bank, customers shall be provided the option of approaching
the Banking Ombudsman (BO).

For Demat Account:

Complaint of Demat Services can be registered through by mailing headdematservices@icicibank.com

Further, for registering a complaint with SEBI, please click on the SCORES

NRI Banking

Non Toll Free Numbers to India (From any Country) & For Remittance Queries: +91-40-3099 8025
NRI Toll free: 1800 102 5600

Open NRI Account

Number: +91 4040661850

International Contact Numbers

Toll Free Numbers
From USA 18664242448,
18448858100
From UK 08081314151,
448081754590
From Singapore 800 101 2553,
658003211110
From Canada 18664242448,
18663702533
From Australia 1800936189
611800318235
From Europe
Belgium 00-800-4433-2332 ,
32-80075150
Finland 00-800-4433-2332 ,
358-800770557
France 00-800-4433-2332 ,
33-800905384
Germany 00-800-4433-2332 ,
49-8004000804
Ireland 00-800-4433-2332 ,
353-1800200455
Italy 00-800-4433-2332 ,
39-800769423
Luxembourg 00-800-4433-2332 ,
352-80027809
Netherlands 00-800-4433-2332 ,
31-8000222642
Portugal 00-800-4433-2332 ,
351-800450071
Spain 00-800-4433-2332 ,
34-900876018
From UAE
Call on		 +971-8000-9114001
From Bahrain +973-800-04-877
Contact Numbers Of Other Offices
UAE 00-800-0911-4001,
00-800-0183-0173
Bahrain 800 04 877,
97380004854
Hongkong 852800969119,
800969596
Malaysia 601800816205,
1800815078
New Zealand 64800442751
Oman 96880077285,
80078855
Saudi Arabia 9668008500339,
8008501426
Qatar 800101631,
974-800101724
Kuwait 96522059260
I-Direct related Queries Toll Free numbers
Non Toll Free number +91-22 3914 0422
9am-6pm IST
(Monday to Friday)
Toll Free Numbers 09:00am-11:59pm IST
(Monday to Friday)
USA 18339651642,
18448857400
United Arab
Emirates		 80001830040,
9718000320807
Singapore 8001014621,
658003211140
United Kingdom 08000291679,
448081754580
Australia 1800976163,
611800324856




Request a Call

On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number +91-4040661850.

Service Requests

Click here if you want to request for your services Status Of Service Requests

Email

Overseas Branches

Bahrain Branch
ICICI Bank Ltd.
Manama Centre,
Manama Kingdom of BahrainTel: + 973 17 576 161
Fax: + 973 17 221 200		 Bangladesh Representative Office
ICICI Bank Ltd.,
12th floor, Unique Trade Center (UTC Building),
8 Panthapath,
Dhaka -1215Tel: +8802 8155392 / +8802 8155409
Fax: +8802 8143424
Canada Subsidiary
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive,
Suite 700,
Toronto, ON M3C 3E5Tel: + 1 416 360 0909
Fax: + 1 647 436 1178		 China Representative Office
ICICI Bank Ltd.
RM 2585, 25/F, Wheelock Square,
1717 Nanjing West Road,
Jingan District,
Shanghai 200 040,
ChinaTel: + 86 21 61575169 / + 86 21 615751670
Fax: + 86 21 61575388
Dubai Representative Office
ICICI Bank Ltd.,
Suite No. 404,
The Business Centre Building,
Khalid Bin Al Waleed Street,
Near Burjuman,
P O Box: 28758,
Dubai, U.A.E.Tel: + 8000 9114 001 (toll free)
Fax: + 971 4 396 6994New Timings
Monday – Saturday : 9:00 a.m. – 6:00 p.m.
(Closed on 2nd & 4th Saturdays & on Sundays)		 Abu Dhabi Representative Office
ICICI Bank Ltd
No 203, 2nd Floor
EMI Tower
Hamdan Street, PO Box 31276
Abu Dhabi
United Arab EmiratesTel: + 8000 9114 001 (toll free)
Fax +971 2 622 8410New Timings
Monday – Saturday : 9:00 a.m. – 6:00 p.m.
(Closed on 2nd & 4th Saturdays & on Sundays)
Sharjah Representative Office
ICICI Bank Ltd,
Showroom No. 02,
Al Zarouni Building,
Al Nad Qasmiya Area,
Next to Prime Medical Center,
Sharjah, UAETel: 065116511New Timings
Monday – Saturday : 9:00 a.m. – 6:00 p.m.
(Closed on 2nd & 4th Saturdays & on Sundays)		 Hong Kong
Unit 1504B-1505,
Level 15, International Commerce Centre,
1 Austin Road West,
Kowloon, Hong KongTel: + (852) 2234 2651/+ (852) 2234 2655
Fax: + (852) 2234 7613
Singapore Branch
ICICI Bank Ltd.
9 Raffles Place,
# 50-01 Republic Plaza,
Singapore- 048619Tel: + 65 6723 9288
Fax: + 65 6723 9268		 UK Subsidiary
ICICI Bank UK PLC
Malaysia Representative Office
ICICI Bank Ltd,
Suite 4152 & 4157, 41st Floor, Vista Tower, The Intermark,
348 – Jalan Tun Razak, KLCC Kuala Lumpur, Malaysia- 50400Land line: 0060- 3 2703 8308		 –

Form Center

ICICI Phone Banking Centre

ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032

Registered Office

ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara-390007, Gujarat, India.
Tel :  0265-6722286

Corporate Office

ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051
Tel :022-33667777
Fax :022-26531122

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