Emails

• care@pnb.co.in (Customer Support)
• callcentre@pnb.co.in (Customer Care Centre)
• ibshelpdesk@pnb.co.in (IBS Help Desk)

Important Links

• Feedback Form
• Frequently Asked Questions
• Complaint Form
• Lodge Complaints
• Complaint status

Install App

SMS – Bank Products

• SMS ‘PNB PROD’ to 5607040 (for bank products)
• For Mini Statement Inquiry MINSTMT /space/ 16 digit Account Number
  e.g. MINSTMT 015300XXXXXXXXXX
• For Self Transfer Of Funds (Daily Limit Rs. 5,000/- ): SLFTRF /space/ FROM A/C /space/ TO A/C /space/ AMOUNT
  e.g. SLFTRF 015300YYYYYYYYYY 015300XXXXXXXXXX 100
• For Cheque Status Inquiry: CHQINQ /space/ CHEQUE NUMBER /space/ 16 digit Account Number
  e.g. CHQINQ 123456 015300XXXXXXXXXX
• For Stop Payment Of Cheque: STPCHQ /space/ CHEQUE NO. /space/ 16 digit Account number
  e.g. STPCHQ 123456 015300XXXXXXXXXX

Circle Offices & Branches

Zonal Managers

Vigilance & Assistant Officers

Download Forms

Grievance Redressal Procedure

For Complain Redressal Procedure you can contact the Following

• You can call Toll Free Number 1800 180 222 / 1800 103 2222
• On given telephone number of every circle office,you can contact Chief Host
• If the complaint is not redressed within 7 days, you can contact the concerned Circle Head

Address & Area of Operation of Banking Ombudsmen

Details of Principal Nodal Officer

• Principal Nodal Officer
  Sh. Sanjeev Kumar Dhupar
  General Manager
  Customer Care Centre
  Plot No. 4, Sector-10, Dwarka
  New Delhi-110075
  Tel.No:011-28044153
  E-Mail: care@pnb.co.in
• For COVID-19 related Grievances
  Rakesh Kaul
  Nodal Officer(For COVID-19 Complaints)
  Punjab National Bank
  Customer Care Centre
  Plot No. 4, Sector-10, Dwarka
  New Delhi-110075
  Tel.No:011-28044907
  E-Mail: covidcomplaints@pnb.co.in
  • Dear Customer, PNB`s new Toll Free
    No is 1800 180 4400 for COVID-19
    related queries. This Toll free number
    is available from 10 am to 7 pm (all 7 days).

Issue Related To Pnb Housing Finance – Contact Details

Issue Related To Pnb Gilts – Contact Details

Issue Related To Pnb Investment Services Ltd – Contact Details

Procedure For Setting Debit Card

PNB E-Statement Procedure

Steps to Register For PNB E-Statements

• Login to PNB Internet Banking
• Click on Other Services > Service Request >New Requests > Email Statement Registration

OR

• Send SMS to 9264092640 or 5607040 from your registered mobile number
• Type ESTMT , last four digit of your a/c and your Email ID

For Example: ESTMT 2222 Email ID

OR

• Contact Customer Care No 1800 180 2222 or 1800 103 2222 to registered for Email Statement
• You can contact your nearest branch

Hotlist Debit/Credit Card – Procedure

Hotlist of Debit card

If Loss or theft of your card and you want to Block/Hostlist it

• Call Toll Free Helpline No 1800 180 222 / 1800 103 2222
• OR call through Paid Helpline No 0120-2490000
• You can also send a SMS to enter your CARD NO from your registered mobile number

For Example: SMS – HOT 5122231556556451 to 5607040

• You got a SMS in which IBS transaction password is given
• Click on Submitt
• A confirmation message will appear immediately

Debit card once hotlisted cannot be de-hotlisted

For Failed Or Wrong Cash Withdrawal Intimation

For all such complaints you can call Toll Free No and through Paid Helpline No. 0120-2490000.

Hotlist of Credit card

If Loss/theft/fraudulent transaction or suspicion of card

• Call PNB Credit Card Helpline No 1800 180 2345 or 0120-4616200
• You can also send Email to creditcard@pnb.co.in

Net Banking Block – Procedure

For Internet Banking Transaction (IBS) And For Mobilet Banking Transaction (MBS)

• Type SMS BLOCK IBS and your User-ID from your registered mobile number

For Example: BLOCK IBS XYZ101010

• Type SMS BLOCK MBS and your User-ID from your registered mobile number

For Example: BLOCK MBS PQR202020

• Send SMS to 5607040 or 9264092640
• You got a SMS from IBS/MBS server that your transaction password is disabled

If you want to enabled again ,the disabled password can be re-enabled(same password will be enabled again)
by click the option given in the SMS

RTGS Contact Support

RTGS Cell

• Punjab National Bank
  RTGS Cell
  2nd Floor, Plot No.- 5
  Sector- 32, Gurugram
  Haryana- 1220011
• 0124-4176985
• Email: rtgs@pnb.co.in

RTGS – NEFT Cell

• 2nd Floor, Plot No.- 5
  Sector- 32, Gurugram
  Haryana- 1220011
• 0124-4176993/ 0124-4176995
• Email: neft@pnb.co.in

NEFT/ RTGS Facilitation Centres

Issue Related to PNB Housing Finance

Toll Free No.: 1800 120 8800
Email: customercare@pnbhousing.com ,
For NRI Customers: nricare@pnbhousing.com
Contact Support

CPIO & FAA at Head Office

NRI Contact Support

For Account Opening

• Nri Cell, Punjab National Bank,
  PNB Corporate Office, 1 St Floor West
  Wing, Plot No: 4, Sector-10 Dwarka,
  New Delhi-110075
• +91-11-28044201/ +91-11-28044202
• Email: ebaydelhiaof@pnb.co.in
  nri@pnb.co.in

Global Toll Free No.

• +1 844 451 9295 (United States)
• +44 800 031 8030 (United Kingdom)
• +8000 3577 0298 (UAE)

All inward remittance to India

• Punjab National Bank,
  International Service Branch,
  1 St Floor, PNB House7,
  Bhikaji Cama Palace,
  New Delhi- 110066
• +91-11-23414237/ +91-11-40045915/ +91-11-40045916/
  +91-11-40045918/ +91-11-40045919/ +91-11-40045920
• Email: bo4553@pnb.co.in

Corporate Office

PNB National Bank
Plot No 4, Sector -10 Dwarka
New Delhi -110075
011-28075000/ 011-28045000

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