1.

Any complaint on the services rendered and
concerning behavior of employees of the
Department of Posts.

Postmaster / In-charge of the Post Office where
the transaction has taken place.

2.

Any complaint on the services rendered and
concerning behavior of employees of the
Department of Posts.

Senior Superintendent / Superintendent of Post
Offices of the Division in whose jurisdiction
the concerned Post Office falls.

3.

Any complaint on the services rendered and
concerning behavior of employees of the
Department of Posts.

The Post Master General of the Region in
whose jurisdiction the concerned Post Office
and Division falls.

​Complaint on delayed delivery / non-delivery
of Speed Post , Express Parcel, Business Parcel,
Logistics Post , Non payment of COD amount and
any other complaint related to pr​emiu​m products.

PG Division – –011-23036397,
Director(PG)- 011-23096151,
011-23036814
for (i) and (ii) in Column 3.

i) Dy.General Manager (SP)
011-23096075

 ii) Dy.General Manager (BP)
011-23096075

iii) ADG (IM)- 011-23096112

iv) DDG (PG)- 011-23096087

i) Public Grievance (PG) Division,
Postal Directorate, New Delhi
110 001.

ii) Dy. General Managr (BP)
for EPP, LP, BP.

iii) ADG (IM) for International Mail.

iv) DDG (PG) for Registerred Letter Parcel.

Complaints concerning Savings Bank or Savings
Certificates or claims relating thereto.

pgsectiondop@gmail.com  sbpgsection@gmail.com
011-23036397​ (Tel)

Deputy Director General (FS). Dak
Bhavan, Sansad Marg, New Delhi— 110001​..

Complaints on non-delivery or delayed or wrong delivery
of ordinary mail articles, delayed payment or non-payment
of money order or Electronic Money Orders, non-delivery
or delayed delivery or non receipt of acknowledgement of
Registered articles, nondelivery or delayed delivery of Insured
articles, Parcels, Packets, complaints on abstraction of contents
of mails articles except articles mentioned under serial 1 ibid.
Complaints on misbehavior by post office staff or any other
complaint under miscellaneous category not covered under
serial 1, 2, 4 and 5 of this table.

pgsectiondop@gmail.com
011-23096087 (Tel)
011-23353883(Fax)

Deputy Director General (PG and QA),
Dak Bhavan, Sansad Marg, New Delhi
— 110001.

All type of complaints concerning Postal Life
Insurance or Rural Postal Life Insurance.

cgmplidte@gmail.com
011-24672461 (Tel),
011- 26882838 (Fax)

Chief General Manager (PLI),
PLI Directorate, Chanakya Puri,
New Delhi – 110021.

Pension matters of postal employees and matters
relating to Gramin Dak Sevaks

011-23096098(Tel),
011- 23096007(Fax)

Deputy Director General (Establishment),
Dak Bhavan, Sansad Marg,
New Delhi – 110001.