TOLL FREE NUMBER(S):
- 1800 419 0068 (Call us for Existing Complaints)
- 1800 419 5959 (To Get Your Account Balance info through SMS)
- 1800 419 6969 (To Get Your Mini Statement through SMS)
- 1800 419 5858 (To Get Your Account Balance info through Call)
- 1800 419 6868 (To Get Your Mini Statement through Call)
ALL INDIA NUMBER(S):
- 1860-419-5555 (Phone Banking)
- 1860-500-5555 (Alternate phone banking no.)
- 1860-500-4971 (Corporate Phone Banking)
- 022-6798 7700 (For Blocking of Debit/Pre-paid Cards)
- 70361-65000 (WhatsApp Banking)
International Numbers:
+91-22-6798 7700 (From outside India)
+91-40-67174100 (For blocking of NRI credit/debit card)
Website:
IVRS Menu
1860 419 5555
First Select Language,
- Press 0- To report loss of card or unauthorised transaction or to block your UPI
- Press 1- For debit card /credit card /,tele pin related query
- Press 2- For saving account/Current Account
- Press 3- For credit card realed query
- Press 4- For loan related query
- Press 5- For upi and other services
- Press 6- For Rewards point/ Voucher related queries
- Press 7- To change your language in ivrs menu
- Press 8-For Application status/Apply for new products
Important Links
Install App
SMS (56161600 or 8691000002)
NRI Customers- Please send the SMS request to 8691000002
| Request | SMS Message |
|---|---|
| Customer ID | CustID to 56161600 |
| Customer ID for Credit Card | CUSTIDCC XXXX (last 4 digits of CC) to 56161600 |
| Balance Enquiry | BAL [account-number] Example: BAL 123 |
| Last 3 transactions | MINI [account-number]
Example: MINI 123 |
| To download Mobile App | MBANK |
| To locate the nearest ATM | ATM <Pincode>
Example: ATM 400025 |
| To register for E-Statement | GREEN <Email Id>
Example: GREEN <mention your email id> |
| On-Demand E-statement | ESTMT<last 5 digits of account number> <From Date> <To Date> – Dates in dd-mm-yyyy format |
| Update Email ID | UPDATEM<valid Email ID> |
| To get a Cheque Book* | CHQBK <Last 6 digit of a/c No.>
Example: CHQBK 6XXXXX |
| Cheque Status Enquiry | CHQST <6 digit of Cheque No.> <Last 6 digit of the A/c No.> |
| Stop Cheque Request | STOPCHQ<6 digit of Cheque No.> <Last 6 digit of the A/c No.> <3 digit reason code>Reason Code 019 – Cheque Book lost 020 – Cheque Book mutilated 021 – Cheque Book stolen 022 – Cheque forged 023 – Cheque lost 018 – Cheque Book not received 016 – Others 017 – Wrong amount spelt |
| Prepaid Mobile Recharge | MOBILE < mobile number > < operator name > < amount > < last 6 digits of your axis bank acct no. > |
| Prepaid DTH Recharge | DTH < Customer ID > < operator name > < amount > < last 6 digits of acct no.> |
| Prepaid Data Card Recharge | DATA < Data card number > < operator > < amount > < last 6 digits of your axis bankacct no.> |
| Know your MMID (For IMPS transactions) |
MMID |
| To update PAN number | PAN <Pan number> < Customer ID > |
| BLOCKALL <Customer ID> | BLOCKALL 123456 |
| BLOCKUPI <Customer ID> | BLOCKUPI 123456 |
| BLOCKFC <last 4 digits of Forex Prepaid Card no.> | BLOCKFC 1234 |
| BLOCKPC <last 4 digits of INR Prepaid Card no.> | BLOCKPC 1234 |
| To know your Projected Average Balance |
For Projected Average Monthly Balance SMS:PAMB < last 6 digits of AC no. >For Projected Average Quarterly Balance SMS:PAQB < last 6 digits of AC no. >For Projected Average Half Yearly Balance SMS:PHAB < last 6 digits of AC no. > |
| For more information visit SMS Banking Instruction | |
Download App
- SMS MBANK to 5676782 to receive the axis bank app download link
- BHIM Axis Pay UPI App
- Axis Ok
Report Unauthorized Transaction
Missed call service
- 9073919191 (to de-register from Axis Bank’s internal DNC – Do Not Call)
- 080-49336262 (Recharge mobile instantly)
- 7287999990 (To know your FASTag wallet balance)
For Fastag Queries
- Phone: 18004198585
- Email: etc.management@axisbank.com
NRI Phone Banking Numbers
| Country | Contact Number |
|---|---|
| USA | 1855 205 5577 |
| UK | 0808 178 5040 |
| Singapore | 800 1206 355 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
| Saudi Arabia | 800 850 0000 |
| Qatar | 00 800 100 348 |
| UAE | 8000 3570 3218 |
| (Non – Toll Free) | +91 40 67174100 |
Grievance Redressal
Channels available for customers to report grievance
Level : 1
- To Raise a Query / Request / Complaint by selecting specific Product & Issue type by Live Chat option.
- For grievance or if you want know the status of your existing complaint, call on 1800 419 0068 between
8:00 a.m. to 8:00 p.m. - You can also complain via Webform or can contact your nearest branch or loan centers.
Level : 2
- If you are not satisfied with the resolutions by level 1 you can write to the Nodal Officer
- Mr. Caesar Pinto
Axis Bank Ltd, NPC1,
5th Floor, “Gigaplex”, Plot No
I.T.5, MIDC, Airoli Knowledge,
Park, Airoli, Navi Mumbai-400708.
Email: nodal.officer@axisbank.com
Ph. 080-61865200
9.30 am to 5.30 pm Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)
- Mr. Caesar Pinto
- You can also download the Grievance Form and send it to the address mentioned on it.
- For Branch related complaints you can write to Circle Nodal Officer given below :-
| Area of Operation | Centre | Nodal Officer of Axis Bank | Number / Email | Address |
|---|---|---|---|---|
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Ankur Agarwal | 079-40225106 Circlenodalofficer.Gujaratwest@axisbank.com |
3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006. |
| Karnataka | Bangalore | Mr. T V R Prasad | 080 – 68047212 Circlenodalofficer.Bangalore@axisbank.com |
, No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001 |
| Madhya Pradesh | Bhopal | Mr. D B Kiran | 0755-4097920 Circlenodalofficer.Bhopal@axisbank.com | Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 |
| Odisha | Bhubaneswar | Mr. Satya Bhusan Rout | 0674-2598912 Circlenodalofficer.Bhubaneshwar@axisbank.com |
Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001. |
| Himachal Pradesh, Punjab,Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar | Chandigarh | Mr. Gurmeet Singh Bhatia | 0172-4963038 Circlenodalofficer.Punjab@axisbank.com | Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002. |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. P. Devarajan | 044-61372067 Circlenodalofficer.Chennai@axisbank.com | Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002. |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Varun Sarin | 0135-6679991 Circlenodalofficer.Dehradun@axisbank.com | Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001. |
| North, North – West, West, South – West, New Delhi and South districts of Delhi | Delhi I | Mr. Sandeep Dam | 0120-6210005 circlenodalofficer.delhi1@axisbank.com | Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304. |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Mr. Sandeep Dam | 0120-6210005 Circlenodalofficer.delhi2@axisbank.com | Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304. |
| North – East, Central, Shahdara, East and South – East districts of Delhi | Delhi III | Mr. Sandeep Dam | 0120-6210005 circlenodalofficer.delhi1@axisbank.com | Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304. |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Chanchal Bhattacharya | 0361-2349978 Circlenodalofficer.Northeast@axisbank.com | Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005. |
| Andhra Pradesh and Telangana | Hyderabad | Mr. Kota Bhaskara Rao | 040-47476602 Circlenodalofficer.Hyderabad@axisbank.com | Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034. |
| Rajasthan | Jaipur | Mr. Prasanta Roy Chowdhury | 0141-4076752 Circlenodalofficer.Jaipur@axisbank.com | Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006. |
| Jammu and Kashmir | Jammu | Mr. Satvinder Singh Sandhu | 0172-4341002 Circlenodalofficer.Panchkula@axisbank.com | S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112. |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Amit Agnihotri | 0522-4503902 Circlenodalofficer.Lucknow@axisbank.com | , Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010. |
| West Bengal and Sikkim | Kolkata | Mr. Ajit Kumar Tripathy | 033-22820210 Circlenodalofficer.Kolkata@axisbank.com | 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071. |
| Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Mr. A V S Sarma | 022-45051296 Circlenodalofficer.Mumbai@axisbank.com | 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. |
| Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Mr. A V S Sarma | 022-45051296 Circlenodalofficer.Mumbai@axisbank.com | 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. |
| Bihar | Patna | Mr. Abhay Kumar Deepak | 0612-2271041 Circlenodalofficer.Patna@axisbank.com | Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. |
| Chattisgarh | Raipur | Mr. Byomaranjana Panda | 0771-4002084 Circlenodalofficer.Raipur@axisbank.com | Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh – 492 001. |
| Jharkhand | Ranchi | Mr. Abhay Kumar Deepak | 0612-2271041 Circlenodalofficer.Patna@axisbank.com | Circle Office, 2nd Floor, Plot No . 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananthapuram | Mr. M S Satheesh | 0484-4422089 Circlenodalofficer.Kerala@axisbank.com |
Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala. |
Level : 3
- If you are not satisfied with the level 2 response, you can connect Principal nodal officer
- Mrs. Neeta Bhatt
Senior Vice President
Axis Bank Ltd. 4th Floor, Axis House,
Wadia International Center,
P.B. Marg, Worli, Mumbai – 400 025.
Ph. 080-61865098
Email- PNO@axisbank.com
Timings: 9.30 am to 5.30 pm (Monday to Saturday, except second and fourth Saturdays and Bank Holidays)
- Mrs. Neeta Bhatt
- You can also download the Grievance Form and send it to the address mentioned on it
Address & Area of Operation of Banking Ombudsmen
International Overseas Branches
Representative Office
| Name Axis Bank Limited, |
Contact Details |
|---|---|
| Dubai | Office No.105, 1st Floor, Al Safa Business Centre, Plot No.318-883, Street No.19, PO Box.122504, Opp. Dubai Central Post Office, Karama Dubai, UAE Tel : +9714-3343688 |
| Abu Dhabi | P O Box No.113498, Office No.1003, 10th Floor, Al Masaood Tower, Near Crowne Plaza, Hamdan Street, Abu Dhabi, UAE Tel : 00971-26281668 |
| Sharjah | 1312-1313, Al Hind Tower, Besides Qasba Canal, Al Qasba, Sharjah, UAE. Tel : 00971-65253330 |
| Bangladesh | Laila Tower (5th Floor) 8, Gulshan Avenue, Gulshan – 1, Dhaka – 1212, Bangladesh Tel : 0088029853795 |
Overseas Branches Offices
| Name Axis Bank Limited, |
Contact Details |
|---|---|
| Singapore | 9,Raffles Place, #48 – 01/02, Republic Plaza, Singapore – 048619 Tel : 0065-65719229 |
| UK | 1st Floor, 4 Chiswell Street, London. Post Code: EC1Y4UP Tel : 0044-2073972520 |
| DIFC Branch | Axis Bank Limited, DIFC Branch, 28th Floor Unit no.2804, Tower 2, Al Fattan Currency House P.O.Box 506593, DIFC – Dubai UAE. Tel : +9714-373 5555 |
|
Axis Bank Limited, |
Unit 403, 4th Floor, Hiranandani Signature, 13-B Zone-I, GIFT SEZ, GIFT City, Gandhinagar, Gujarat Post Code 382355 (India) Tel : 0091 7966745200 |
Overseas Banking Grievance Redressal
NRI Banking Grievance Redressal
Registered Office
Axis Bank Limited, ‘Trishul’
3rd Floor, Opp. Samartheshwar Temple,
Near Law Garden, Ellisbridge,
Ahmedabad – 380 006
Ph. 079-66306161
Fax : 079-26409321
Corporate Office
Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai – 400 025
Ph. 022-24252525/022-43252525
Fax : 022-24251800
Forms Center
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