For Any Emergency: Call 911 (or your local emergency number) Immediately

Do not call Amazon first for an emergency. Contact the professionals who are trained and equipped to respond.

When to Report an Incident to Amazon After Contacting Emergency Services

Once the immediate emergency is handled, you should report the incident to Amazon if it involved:

• An Amazon driver or delivery vehicle in a serious accident.

• A crime that occurred during an Amazon delivery (e.g., theft, assault).

• A serious safety issue with an Amazon product that caused harm.

• A dangerous incident at an Amazon facility (e.g., warehouse, Whole Foods) that you witnessed.

How to Report a Non-Emergency Safety Incident to Amazon

1. For Dangerous Drivers or Delivery Incidents: Use the “Give delivery feedback” link on the Amazon website or your order tracking page. You can also call customer service at 1-888-280-4331 and specify that you need to report a critical safety issue with a delivery driver.

2. For Dangerous Products: Report it through the product’s page on Amazon.com:

   • Go to the product listing.

     - Advertisement -

   • Click on “Report incorrect product information or product abuse” near the product details.

   • This helps Amazon’s product safety team investigate.

3. For General Security or Safety Concerns: You can contact Amazon Customer Service at 1-888-280-4331 and ask to be directed to the appropriate security or safety team.

Remember: Safety first. Always call 911 for any situation that requires police, firefighters, or an ambulance.