PhonePe Customer Care No

Organization:

ALL INDIA NUMBER(S):
  • 080-6872 7374 (Customer Support)
  • 022-6872 7374 (Alternate Customer Support)
Website:

Official Website

IVRS Menu: 080-68727374 / 022-68727374

First select your prefered language – 1. English 2. Hindi

  • Press 1 – To report a problem on the PhonePe register no.
    • Press 1 – If you already report your problem and want to check your complained status.
    • Press 2 – For cash back offers.
    • Press 3 – For refund realted issues.
    • Press 4 – Any query regarding mutual funds.
    • Press 5 – If you are facing problem while using phone app or wallet.
    • Press 6 – For any other issues
    • Press * – To repeat the menu

Email




  • support@phonepe.com (Customer Support)
    • This email address is no longer in use. For faster response and better support experience, please raise a support
      request by logging into the Phonepe app and clicking on the ‘?’ on the top right corner of the screen. You can
      also contact through Help Center.

Important Links

Install App

Grievance Redressal

Level 1

Complaints Registration :

  • You can register your complaint with PhonePe Customer Support by clicking
    on the icon on the home page of the PhonePe App.
  • Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

  • Will try to resolve all your complaints/queries within 3 business days.
  • Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
  • Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
    to involvement of multiple agencies.

Level 2

If you have not been satisfactorily resolved at Level 1.

  • Log in to PhonePe Support with your registered PhonePe number and report your issue.
  • Call customer support centre on 080-68727374.
  • Will resolve all Level 2 complaints within 3 business days.

Level 3

If your concern/query remains unresolved, can escalate the matter to our Grievance officer –

Working hours: Mon-Fri 10 am to 7 pm, Phone: 080-68727374 / 022-68727374.

  • For Complaints Registration, name and contact details of the Grievance Officer given below-
    • Principal Nodal Officer – Sinu Sudhakar
      Nodal Officer – Sinchan Kumar Saha
      Address: Office-2, Floor 4,5,6,7,
      Wing A, Block A,Salarpuria Softzone, Service Road,
      Green Glen Layout, Bellandur, Bengaluru,
      Karnataka-KA, Pin- 560103
  • This resolution of complaints takes 24 hours and all 3 level takes 7 working days to resolve the query.

Level 4

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center –

Merchant Helpdesk

  • 080-68727777
  • 022-68727777

Mailing Address

Phonepe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road, Green Glen Layout,
Bellandur Bengaluru, Karnataka-KA, Pin- 560103.

Registered Address

Phonepe Private Limited
(Formerly known as FX Mart Private Ltd.),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai-400093,
Maharashtra, India.

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