Support Hours
Mon–Fri: 8 am-9 pm ET
Sat: 8 am-8 pm ET
Sun: 8 am-5 pm ET
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All Services Contact
| Description | Number | Timing |
|---|---|---|
| About Bank Of America | ||
| General account information Lost or stolen ATM or debit card Opening an account | 8004321000 +1-315-7244022 (international collec) | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET Automated support: 24/7 |
| Spanish | 8006886086 | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET Automated Support: 24/7 |
| Supplier relations and development help desk support | 8885506433 (US) +1-401-8657948 (international collect) | Mon-Thu 8:30 am-7 pm ET Fri 8:30 am-5 pm ET |
| Neighborhood builders Student leaders Local grants Matching gifts Volunteer grants | 8002189946 | Mon-Fri 8 am-8 pm ET |
| ATMs | ||
| To report a problem with an ATM | 8444018500 | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET |
| For general account servicing and information (your card or account number will be required) | 8444018500 +1-315-7244022 (international collect) | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET Automated support: 24/7 |
| Spanish | 8444018500 | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET |
| Auto Loans | ||
| New customers | 8448926002 | Mon-Fri 8 am-midnight ET Sat 8 am-8 pm ET |
| Existing customers | 8002156195 | Mon-Fri 9 am-8 pm ET Sat 9:30 am-6 pm ET |
| CDs & IRAs | ||
| For CDs | 8888271812 | Mon-Fri 8 am-9 pm ET Sat 8 am-8 pm ET |
| For IRAs | — | Mon-Fri 8 am-9 pm ET |
| Checking & Saving | ||
| General account information Report a lost or stolen ATM or debit card Open an account | 8004321000 +1-1315-7244022 (international collect) | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET |
| Spanish | 8006886086 | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET |
| Credit Card | ||
| Credit card customer service (including lost or stolen card) | 8007329194 +1-757-6774701 (international) | 24/7 |
| Credit card activation | 8002769939 | 24/7 |
| Credit card billing inquiries | 8662660212 | — |
| Estate Services | ||
| Estate Servicing | 8886894466 | Mon-Fri 9 am-8 pm ET |
| Insurance & Protection | ||
| Health Benefit Accounts (HSA, FSA, HRA) For assistance opening a new HSA account: | 8009923200 | Mon-Fri 9 am-6 pm ET |
| For assistance with an existing account: Call the number on the back of your debit card or call | 8007186710 | 24/7 |
| TTY/TDD | 8003055109 | 24/7 |
| International Travel | ||
| Call international collect | +1-315-7244022 | Mon-Fri 8 am-11 pm ET Sat-Sun 8 am-8 pm ET |
| For credit card issues | +1-757-6774701 | Mon-Fri 7 am-10 pm Sat-Sun 8 am-5 pm All times ET |
| For debit card issues | +1-315-7244022 | Mon-Fri 7 am-10 pm Sat-Sun 8 am-5 pm All times ET |
| Investment & Wealth Management | ||
| Are you currently working with a Merrill advisor? | 18006377455 | 9am-9pm EST, M-F |
| TTY/TDD hearing impaired | 18666573323 | — |
| Are you looking for your 401(k)/retirement or equity awards account with Merrill? | 18668201492 | 9am-9pm EST, M-F |
| Mobile Banking | ||
| Mobile Banking support | 8004321000 | — |
| Mortagage & Home Equity | ||
| Existing mortgages | 8006696607 | Mon-Fri 8 am-9 pm ET |
| Existing home equity accounts | 8009345626 | Mon-Fri 8 am-9 pm ET |
| New mortgage applications | 8002705746 | Mon-Fri 8 am-10 pm ET Sat 8 am-6:30 pm ET |
| New home equity applications | 8007793894 | Mon-Fri 8 am-10 pm ETS at 8 am-6:30 pm ET |
| Online Banking & Bill Pay | ||
| Online Banking support | 8004321000 | — |
| Privacy & Security | ||
| Report a lost or stolen ATM or debit card | 8004321000 +1-315-7244022 (international collect) | — |
| Report a lost or stolen credit card | 8007329194 +1-757-6774701 (international collect) | — |
| Report a lost or stolen checkbook | 8004321000 +1-315-7244022 (international collect) | — |
| ATM or debit charges | 8773661121 | — |
| Mortgage accounts | 8006696607 | Mon-Fri 7 am-7 pm (local time) |
| Home equity accounts | 8009345626 | Mon-Fri 7 am-7 pm (local time) |
| Online Banking | 8004321000 | — |
| All other | 8004321000 +1-315-7244022 (international collect) | Mon-Fri 7 am-10 pm (local time) Sat-Sun 8 am-5 pm (local time) |
| Spanish | 8006886086 | Mon-Fri 7 am-10 pm (local time) Sat-Sun 8 am-8 pm (local time) |
| Small Business Banking | ||
| Open a new account | 8662834075 | Mon-Fri 8 am-10 pm ET |
| Remote Deposit Online support | 8772701242 | Mon-Fri 8 am-8 pm ET |
| General servicing and PPP support | 888BUSINESS (8882874637) | Mon-Fri 7 am-11 pm ET Sat 8 am-8 pm ET |
| Merchant Services support | 8004307161 | Automated support 24/7 |
| Online Banking support | 8667585972 | Mon-Fri 7 am-11 pm ET Sat 8 am-8 pm ET |
| Intuit® Online Payroll support | 8886064545 | Mon-Fri 9 am-9 pm ET |
| Student Banking | ||
| Student banking | 8004321000 +1-315-7244022 (international collect) | Mon-Fri 7 am-10 pm local time Sat-Sun 8 am-5 pm local time Automated support 24/7 |
| Student lending | 8003448382 | Mon-Fri 8 am-6 pm local time Automated support 24/7 |
| Safe deposit box | 8004321000 | Mon-Fri 7 am-10 pm local time Sat-Sun 8 am-5 pm local time Automated support 24/7 |
Contact Support
| Purpose | Detail |
|---|---|
| Deposit accounts and accessible banking services | 8004321000 Dial 711 to engage Telecommunication Relay Service and request connection to 8004321000 Spanish 8006886086 |
| Credit Card accounts | 8004212110 Dial 711 to engage Telecommunication Relay Service and request connection to 8004212110 |
| Business Credit Card accounts | Dial 711 to engage Telecommunication Relay Service and request connection to the phone number on the back of your card |
| Mortgage existing accounts | 8006696607 Dial 711 to engage Telecommunication Relay Service and request connection to 8006696607 |
| Home equity existing account | 8009345626 Dial 711 to engage Telecommunication Relay Service and request connection to 8009345626 |
| Home equity (applications in progress) | 8002693084 Dial 711 to engage Telecommunication Relay Service and request connection to 8002693084 |
| Lost or stolen card? | 8886356000 For lost or stolen credit cards call 8007329194 Customer service for lost or stolen cards is available 24 hours a day, 7 days a week If you’re calling from outside the US, please use the international 800 access code from your country of origin |
| Visit us | Find an ATM or banking center near you |
| Merrill | 8667068321 Dial 711 to engage the Telecommunications Relay Service and request connection to 8667068321 |
| 8006377455 Dial 711 to engage the Telecommunications Relay Service and request connection to 8006377455 (TTY/TDD hearing impaired: 8666573323 ) | |
| 8668201492 Dial 711 to engage the Telecommunications Relay Service and request connection to 8668201492 | |
| Merrill Edge Self-Directed | 8776534732 Dial 711 to engage the Telecommunications Relay Service and request connection to 8776534732 |
| Merrill Guided Investing | 8886546837 Dial 711 to engage the Telecommunications Relay Service and request connection to 8886546837 |
| Bank of America Private Bank | Please contact your Private Bank client team OR Client Banking Services at phone number for Bank of America Private Bank 8008787878 Dial 711 to engage the Telecommunications Relay Service and request connection to 8008787878 |
Corporate & Institutional banking
Address
Bank of America FL1-300-02-07
PO Box 25118 Tampa,
FL 33622-5118
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