Macy’s Customer Service | Home

Organization:

Global Contact Support

  • +1-513-573-7912 (For Changing or Canceling International Order)

Email

Install App

Important Links

  • Help Center Portal
    • Returns
    • Shipping & Delivery
    • Account & Credit Card
  • International Order
    • Changing or Canceling Your International Order After It Has Been Placed
    • Tracking Your International Orders
    • International Order Delivery
    • No Additional Costs Are Due Upon Receipt of Your Order
  • Stores Location

International Return Policy

  • In case not satisfied with your purchase mail to internationalcustomerservice@macys.com for further instructions on where returns should be shipped and the amount you will be refunded within 180 days of purchase.
  • All European Union customers have the right to back out of a purchase within seven  days of completing the transaction.
  • For more information please read

SMS Service

S. No. Subject SMS No.
1 Macy’s Promo Alerts Recurring marketing messages may be
sent using automated dialing technology.
Msg&data rates may apply
For help, send HELP to 62297
To cancel, send STOP to 62297
2 Macy’s Backstage Promo Alerts Recurring marketing messages may be
sent using automated dialing technology.
Msg&data rates may apply
For help, send HELP to 66789
To cancel, send STOP to 66789
3 Macys.com Security Alerts Message frequency depends on
number of issues
Msg&Data Rates May Apply
For help, text HELP to 31292
To cancel, text STOP to 31292
4 Macy’s Purchase Alerts Recurring number of messages
per transaction
Msg&Data Rates May Apply
For help, text HELP to 62442
To cancel, text STOP to 62442
5 Macy’s Order Alerts Recurring number of messages
per transaction
Msg&Data Rates May Apply
For help, text HELP to 38109
To cancel, text STOP to 38109

Contact a Department




S. No. Name Contact Details
1 Macys.com Customer Service + 1 800 289 6229
24 hours a day
7 days a week
2 Macys.com International Customer Service +1 513 573 7912
24 hours a day
7 days a week
3 Credit Customer Service +1 888 257 6757
Mon-Sat: 9am-9pm (local time)
Sun: 11am-8pm (local time)
4 Furniture & Mattress Customer Service +1 888 822 6229
Mon-Sat: 8am-10pm ET
Sun: 9am-10pm ET
5 Furniture & Mattress Sales +1 800 456 2297 (Furniture)
+1 800 622 9233 (Mattress)
7 days a week: 8am-12am ET
6 Wedding & Gift Registry +1 800 568 8865
Mon-Fri: 9am-10pm ET
Sat: 9am-7pm ET
Sun: 11am-7pm ET

Headquarters

Macys.com, LLC,
680 Folsom St. San Francisco,
CA 94107.

Macy’s Credit and Customer Service,
PO Box 8113, Mason, Ohio 45040.

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