American Airlines Customer Care No.
Organization:
TOLL FREE NUMBER(S):
- 1800 433 7300 (For Contact Support)
ALL INDIA NUMBER(S):
- 0124-601 4200 (For Reservations)
- 0124-417 6700 (For Query)
Website:
Install App
Important Links
- Frequently Asked Questions
- To Book Flight
- Global Contact Form (For Help/Complaint/Suggestion)
Reservations And Ticket Changes
| Sr.No. | Country / Region | Phone | Hours (local) |
|---|---|---|---|
| Asia / South PacificExpand | |||
| 1 | India | 0124-6014200 or 0124-4176700 | Monday – Friday 9 a.m. – 7:30 p.m. Saturday 9 a.m. – 5:30 p.m. Sunday 10:30 a.m. – 7:30 p.m. |
| 2 | Australia | 02-9101-1948 | English: 24 hours Japanese: 24 hours Korean: 10 a.m. – 7 p.m. (AET) Mandarin: 24 hours |
| 3 | China | 400-818-7333 | Mandarin Chinese: 24 hours English: 24 hours |
| 4 | Hong Kong | 3057-9197 | Mandarin: 24 hours English: 24 hours |
| 5 | Indonesia | +65-634-98444 | English: 24 hours |
| 6 | Japan | 03-4333-7675 | Japanese: 24 hours English: 24 hours |
| 7 | Malaysia | 03-2053-5120 | English: 24 hours |
| 8 | New Zealand | 09-308-4014 | English: 24 hours Japanese: 24 hours Korean: 10 a.m. – 7 p.m. (AET) Mandarin: 24 hours |
| 9 | Singapore | 6349-8444 | English: 24 hours |
| 10 | South Korea | 02-6438-9008 | Korean: 9 a.m. – 6 p.m. English: 24 hours |
| 11 | Sri Lanka | 072-098-7370 | English: 24 hours |
| Within the U.S. and CanadaExpand | |||
| 12 | English | 800-433-7300 | 24 hours |
| 13 | Spanish | 800-633-3711 | 24 hours |
| 14 | French | 800-756-8613 | 7 a.m. – 6 p.m. |
| 15 | Portuguese | 866-824-8717 | 6 a.m. – 7 p.m. |
| 16 | Japanese | 800-237-0027 | 24 hours |
| 17 | Mandarin Chinese | 800-492-8095 | 24 hours |
| 18 | Hearing & speech impaired | Dial 711 to be connected through the National Relay Service | 24 hours |
| Africa | |||
| 19 | Morocco | 0520-001-375 | French: Monday – Friday 8 a.m. – 9 p.m. Saturday – Sunday 9 a.m. – 5 p.m. English: 24 hours |
| 20 | South Africa | 011-844-6067 | 9 a.m. – 5 p.m. |
| Caribbean and BermudaExpand | |||
| 21 | Anguilla | 800-744-0006 | 24 hours |
| 22 | Antigua | 800-744-0006 | 24 hours |
| 23 | Aruba | 297-582-2700 | 24 hours |
| 24 | Bahamas | 800-433-7300 | 24 hours |
| 25 | Barbados | 800-744-0006 or 246-428-4170 | 24 hours |
| 26 | Bermuda | 800-744-0006 | 24 hours |
| 27 | Bonaire | 297-582-2700 | 24 hours |
| 28 | Cuba | 0800-22737 | 24 hours |
| 29 | Curacao | 599-9-869-5707 | 24 hours |
| 30 | Dominica | 800-744-0006 | 24 hours |
| 31 | Dominican Republic | Santo Domingo: 809-542-5151 Toll free: 1-809-200-5151 | 24 hours |
| 32 | Grand Cayman | 800-744-0006 | 24 hours |
| 33 | Grenada | 800-744-0006 | 24 hours |
| 34 | Guadeloupe | 0821-980-008 (Service 0,12 / min + call charge) – English 0821-980-008 (Service 0,12 / min + prix appel) – French | 24 hours |
| 35 | Haiti | 509-2996-6000 | 9 a.m. – 6 p.m. |
| 36 | Jamaica | 800-744-0006 | 24 hours |
| 37 | Puerto Rico | 800-981-4757 | 24 hours |
| 38 | St. Kitts | 800-744-0006 or 869-465-2273 | 24 hours |
| 39 | St. Lucia | 800-744-0006 | 24 hours |
| 40 | St. Maarten | 1-721-545-2040 | 24 hours |
| 41 | St. Vincent | 800-744-0006 | 24 hours |
| 42 | Trinidad | 868-821-6000 | 24 hours |
| 43 | Turks and Caicos | 800-744-0006 | 24 hours |
| Europe | |||
| 45 | Austria | 01-360-277-3960 | German: Monday – Friday 8 a.m. – 6 p.m. Saturday – Sunday 9 a.m. – 5 p.m. English: 24 hours |
| 46 | Belgium | 070-300-300 (0.15 EUR / minute from landlines) | French: Monday – Friday 8 a.m. – 6 p.m. Saturday – Sunday 9 a.m. – 5 p.m. English: 24 hours |
| 47 | Croatia | 020-898045 | English: 24 hours |
| 48 | Czech Republic | 225-376-447 | English: 24 hours |
| 49 | Denmark | 82-33-28-95 | English: 24 hours |
| 50 | Finland | 09-8171-0443 | English: 24 hours |
| 51 | France | 0821-980-999 (Service 0,12 EUR / min + call charge) | French: Monday – Friday 8 a.m. – 6 p.m. Saturday – Sunday 9 a.m. – 5 p.m. English: 24 hours |
| 52 | Germany | 069-5899-6485 | German: Monday – Friday 8 a.m. – 6 p.m. Saturday – Sunday 9 a.m. – 5 p.m. English: 24 hours |
| 53 | Greece | 21-1181-3884 | English: 24 hours |
| 54 | Hungary | 1-429-2346 (calling from Budapest) | English: 24 hours |
| 55 | Iceland | 800-4185 (toll free number) | English: 24 hours |
| 56 | Ireland | 0818-710-299 (0.08 EUR / minute from landlines) | English: 24 hours |
| 57 | Italy | 02-3859-1485 | Italian / English: Monday – Friday 8 a.m. – 6 p.m. Saturday – Sunday 9 a.m. – 5 p.m. |
| 58 | Netherlands | 0900-040-1666 (1 per call, plus standard call charge) | English: 24 hours |
| 59 | Norway | 815-62-022 | English: 24 hours |
| 60 | Poland | 22-584-42-92 | English: 24 hours |
| 61 | Portugal | 808-20-09-58 | Portuguese: Monday – Friday 7 a.m. – 5 p.m. Saturday – Sunday 8 a.m. – 4 p.m. English: 24 hours |
| 62 | Spain | 912-158-999 | Spanish / English: 24 hours |
| 63 | Sweden | 0771-200-666 | English: 24 hours |
| 64 | Switzerland | 0848-289-289 (0.08 CHF / minute from landlines) | German / French / Italian: Monday – Friday 8 a.m. – 6 p.m. Saturday – Sunday 9 a.m. – 5 p.m. English: 24 hours |
| 65 | Turkey | +44-207-660-2300 | English: 24 hours |
| 66 | United Kingdom | 0207-660-2300 or 0844-369-9899 (0,05 GBP / Minute plus phone company’s access charges) | English: 24 hours |
| Mexico, Central and South AmericaExpand | |||
| 67 | Argentina | Buenos Aires: 4318-1111 Toll free: 0-800-444-84253 | 24 hours |
| 68 | Belize | 223-2522 | 24 hours |
| 69 | Bolivia | 800-100-541 | 24 hours |
| 70 | Brazil | 11-3004-5000 | Portuguese: 6 a.m. – 11 p.m. English: 24 hours |
| 71 | Chile | 2-2938-1417 | 24 hours |
| 72 | Colombia | Bogota: 508-5968 Outside of Bogota: 01-800-9171-045 | 24 hours |
| 73 | Costa Rica | 4020-1217 | 24 hours |
| 74 | Ecuador | Guayaquil: 04-501-0077 Quito: 02-500-4080 | 24 hours |
| 75 | El Salvador | 2298-0777 | 24 hours |
| 76 | Guatemala | 2278-7000 | 24 hours |
| 77 | Guyana | 231-1027 | 24 hours |
| 78 | Honduras | 800-2791-9363 | 24 hours |
| 79 | Mexico | Mexico City: 55-5209-1400 Toll free: 800-904-6000 | 24 hours |
| 80 | Nicaragua | 7877-7920 | 24 hours |
| 81 | Panama | 269-6022 | 24 hours |
| 82 | Paraguay | 009-800-542-0003 | 24 hours |
| 83 | Peru | Lima: 211-7000 Toll Free: 0800-40350 | 24 hours |
| 84 | Suriname | 052-0540 | 24 hours |
| 85 | Uruguay | 000-4019-0834 | 24 hours |
| 86 | Venezuela | 212-720-1185 Toll Free: 0-800-136-2334 | 24 hours |
| Middle East | |||
| 87 | Bahrain | +965-2202-2806 | English: 24 hours |
| 88 | Israel | 03-7219-497 | Hebrew: Sunday – Thursday 9 a.m. – 5 p.m. English: 24 hours |
| 89 | Kuwait | 2202-2806 | English: 24 hours |
| 90 | Oman | 800-74562 | English: 24 hours |
| 91 | Qatar | 00800-100-669 | English: 24 hours |
| 92 | Saudi Arabia | 800-850-0685 (Etihad Atheeb / GO Telecom fixed lines, Mobily & Zain mobile networks) 800-844-0652 (Saudi Telecom Company fixed and mobile networks) | English: 24 hours |
| 93 | United Arab Emirates | 800-03305924 | English: 24 hours |
Ticket Sales Centers
| Sr.No. | Country | City | Hours | Directions | Address | |
|---|---|---|---|---|---|---|
| Caribbean | ||||||
| 1 | Antigua | anu.tsc@aa.com | Monday – Friday 8:30 a.m. – 5 p.m. | Opposite Caribbean Union Bank and West Indies Oil compound, next to Billy’s Food Mart. | #5 Royal Palm Plaza Friar’s Hill Road St. John’s, Antigua | |
| 2 | Aruba | aua.tsc@aa.com | Monday – Friday 9 a.m. – 5:30 p.m. Saturday 9 a.m. – 5 p.m. | Located on the first level in front of the parking lot. | Sun Plaza L.G. Smith Blvd #160 Suite 105 Oranjestad Aruba | |
| 3 | Barbados | bgi.tsc@aa.com | Monday – Friday 9 a.m. – 4 p.m. Closed public holidays | Located on the ground floor of Horizon House, next to the Immigration Department. | Ground Floor Horizon House Mc Gregor Street Bridgetown Barbados | |
| 4 | Cuba | Havana | tsc.hav@aa.com | Monday – Friday 9 a.m. – 5 p.m. Saturday 9 a.m. – 1 p.m. | Located in front of the hotel Melia Habana. Ground floor of Barcelona building, next to the Etecsa office. | Calle 76 entre 5ta y 3ra, Playa. Centro de Negocios de Miramar/Edif Barcelona Primer Nivel |
| 5 | Curacao | cur.tsc@aa.com | Monday – Friday 8 a.m. – 5 p.m. Saturday 9 a.m. – 1 p.m. Closed public holidays | Located opposite the FedEx building on the Schottegatweg. | Promenade Shopping Center Schottegatweg Oost Curacao | |
| 6 | Dominican Republic | Santo Domingo | intempo.tsc@aa.com | Monday – Friday 8:30 a.m. – 5:30 p.m. Saturday 9 a.m. – 1 p.m. | One block from Multicentro. I | Edif. In Tempo Av. Winston Churchill esq. Max Henriquez Ureña Santo Domingo, Dominican Republic |
| 7 | Haiti | Port-au-Prince | pap.tsc@aa.com | Monday – Friday 8 a.m. – 3 p.m. | At the ground floor by the ticket counter | Toussaint Louverture International Airport Toussaint Louverture Blvd. Port-au-Prince, Haiti |
| 8 | Jamaica | Kingston | kin.tsc@aa.com | Monday – Friday 9 a.m. – 5 p.m. | Inside the Loshusan Supermarket in Barbican Centre. | Barbican Centre Kiosk inside Loshusan Supermarket 29 East Kings House Road Kingston 6, Jamaica |
| 9 | Trinidad | Port of Spain | Monday – Friday 9 a.m. – 5 p.m. Closed public holidays | Location on Independence Square at the Nicholas Towers Building. | Shop #2 Ground Floor, Nicholas Tower Building 63-65 Independence Square Port of Spain, Trinidad | |
| Central America and Mexico | ||||||
| 10 | Belize | Belize City | bze.tsc@aa.com | Monday – Friday 8:30 a.m. – 5 p.m. | Next to Save-U Supermarket. | San Cas Plaza Belize City, Belize |
| 11 | Costa Rica | San Jose | Sjo.Etkt@aa.com | Monday – Friday 8 a.m. – 6 p.m. Saturday 8 a.m. – 12 p.m. | Next to Starbucks. | Torre 20/20 Local 5, 100 metros al norte de canal 7, Sabana Oeste, San Jose, Costa Rica |
| 12 | El Salvador | San Salvador | sal.tsc@aa.com | Monday – Friday 9 a.m. – 7 p.m. Saturday 9 a.m. – 1 p.m. | Plaza Futura Local 18, Calle el Mirador, Colonia Escalon San Salvador, El Salvador | |
| 13 | Guatemala | Guatemala City | gua.tsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m. | Hotel Barcelo 7 Av 15-45 Zona 9, Guatemala | |
| 14 | Honduras | San Pedro Sula | sap.tsc@aa.com | Monday – Friday 8:30 a.m. – 5 p.m. | Intercity Hotel Av. Circunvalación Monumento a la Madre San Pedro Sula, Honduras | |
| 15 | Honduras | Tegucigalpa | tgu.tsc@aa.com | Monday – Friday 8 a.m. – 5:30 p.m. | Boulevard Juan Pablo II, Edificio Ex-Hotel Marriot, Tegucigalpa 11101, Honduras | |
| 16 | Mexico | Guadalajara | gdl.tsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. | Located in front of Centro Magno. You can pay using Mexican pesos and valid credit cards. | Avenida Vallarta 2440 local 7B Plaza Los Arcos, C.P. 44130 Guadalajara, Jalisco, Mexico |
| 17 | Mexico | Leon, Bajio | bjxmain.tsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. | Located in the lobby. You can pay using Mexican pesos and valid credit cards. | Plaza Leon Blvd. A. Lopez Mateos 1102 Oriente Local B16 Col. Los Gavilanes, C.P. 37270 Leon, Gto. Mexico |
| 18 | Mexico | Monterrey | campestre.tsc@aa.com | Monday – Friday 10 a.m. – 5 p.m. | Located next door to Crochet. You can pay using Mexican pesos and valid credit cards. | Av. Manuel Gómez Morín 911, Del Valle Plaza las Palmas Local 4 66220 San Pedro, Nuevo León Mexico |
| 19 | Nicaragua | Managua | mga.maintsc@aa.com | Monday – Friday 8 a.m. – 6 p.m. | Behind Edificio Avanz | Edificio Escala, módulo 1F, piso #1 Las Cumbres, costado sur del Edificio Avanz Managua, Nicaragua |
| South America | ||||||
| 20 | Argentina | Buenos Aires | unicenter.tsc1@aa.com | Daily 10 a.m. – 10 p.m. | Unicenter Shopping Stand 6408 Martinez | |
| 21 | Argentina | Buenos Aires | bue.tsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. Saturday 9 a.m. – 12:30 p.m. | Avenida Santa Fe 881, CABA | |
| 22 | Argentina | Cordoba | cordoba.tsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. Saturday 9 a.m. – 12:30 p.m. | Avenida Rafael Nunez 4081 | |
| 23 | Brazil | Rio de Janeiro, RJ | tsc.citta@aa.com | Monday – Friday 10 a.m. – 7 p.m. Saturday 10 a.m. – 2 p.m. Closed public holidays | Store 117H, located in Building 8 or | TSC Citta – Barra da Tijuca 2nd TSC Av das Americas, 700 Bloco 8 Loja 117 H Shopping Citta America Barra da Tijuca |
| 24 | Brazil | Sao Paulo | tsc.renaissance@aa.com | Monday – Friday 9:30 a.m. – 7 p.m. Saturday 9 a.m. – 6 p.m. Closed public holidays | Located on Level E1 of the Renaissance Hotel or | Alameda Santos 2233 Level E1 Sao Paulo, Brazil |
| 25 | Brazil | Sao Paulo | staybridge.tsc@aa.com | Monday – Friday 9:30 a.m. – 7 p.m. Closed public holidays | In the Hotel Staybridge lobby, near the Knoplex complex or | TSC Staybridge Rua Bandeira Paulista, 555 Itaim |
| 26 | Chile | Santiago | scl.tsc@aa.com | Monday – Friday 9 a.m. – 5:45 p.m. Closed public holidays | Rosario Norte 407, Local #3 Edificio Deloitte Las Condes | |
| 27 | Colombia | Bogota | colombiatsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. Closed public holidays | Clarion Bogota Plaza Hotel Calle 100 Nbr. 18A-30 | |
| 28 | Colombia | Bogota | Monday – Friday 9:30 a.m. – 1:30 p.m. | International terminal – second level A boarding pass for same-day travel is required for entry | El Dorado International Airport | |
| 29 | Ecuador | Guayaquil | gye.tsc@aa.com | Monday – Saturday 10 a.m. – 8 p.m. Sunday 11 a.m. – 8 p.m. | Store # 53, located in the same hallway as the Eiser Zoo Shop. | Policentro Mall Avenida Del Periodista Juan Arzube y Calle 10ma Guayaquil, Ecuador |
| 30 | Ecuador | Quito | uio.tsc@aa.com | Monday – Friday 9 a.m. – 6 p.m. Saturday 9 a.m. – 4 p.m. | Renazzo Plaza is a gray building located at the corner of Av. de los Shyris and Suecia street. One block from Av. Naciones Unidas. | Av.de los Shyris N35-174 y Suecia Edif. Renazzo Plaza, Planta Baja Quito, Ecuador |
| 31 | Uruguay | Montevideo | mvd.sales@aa.com | Daily 10 a.m. – 10 p.m. | The kiosk is located on the 2nd level of the shopping center which is next to the World Trade Center Towers or | Montevideo Shopping Center Luis Alberto de Herrera 1290 local 2434 Second Floor Montevideo, Uruguay |
For Compliments/Complaints Contact
| Sr.No. | Country / Region | Telephone No. |
|---|---|---|
| 1 | Australia | 02-9101-1948 |
| 2 | Hong Kong | 3057-9197 (English) |
| 3 | Japan | 03-4333-7675 |
| 4 | Korea | 02-3483-3909 |
| 5 | New Zealand | 0379-521-22 |
For Customer Relations
American Airlines Customer Relations
4000 E. Sky Harbor Blvd. Phoenix, AZ 85034
Fax: 800-892-3447 (U.S.),
480-693-2759 (International)